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Article ID: 832418 - Last Review: January 12, 2015 - Revision: 5.0

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When you use the Media Center remote control, your Microsoft XP Media Center Edition 2004-based computer may stop responding (hang).


This problem occurs because the Media Center infrared receiver cannot communicate correctly with the remote control. This problem occurs because the infrared receiver firmware is outdated and must be updated to the most current version of the firmware.


To resolve this problem, you must download and install the infrared receiver firmware update. You can download and install updates directly from the following Microsoft Windows Update Web site: (
The firmware driver update contains the latest firmware settings for your infrared receiver hardware. The update also contains the required functionality of the latest version of Windows XP Media Center Edition. The update supports all versions of the infrared receiver through Microsoft Windows XP Media Center Edition 2004. After you install the update, you may have to restart your computer.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

Applies to
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
  • Microsoft Windows XP Media Center Edition 2004
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