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Article ID: 833528 - Last Review: August 29, 2007 - Revision: 3.1

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SYMPTOMS

Accessibility utilities may not be able to operate menu commands. Instead of opening the menu, the underlined letter (hotkey) of the menu command is inserted in the text area of the program. For example, when you say "File" to open the File menu in a program, the File menu does not open, and "f" appears in the text area of the program.

CAUSE

This problem may occur if you have applied security update MS03-045 (hotfix 824141).

For additional information about this security update, click the following article number to view the article in the Microsoft Knowledge Base:
824141  (http://support.microsoft.com/kb/824141/ ) MS03-045: Buffer overrun in the ListBox and in the ComboBox control could allow code execution

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows XP Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

IA-64
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   30-Jan-2004  21:23  5.1.2600.1337   5,623,936  Win32k.sys
x86
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   31-Jan-2004  00:23  5.1.2600.1337   1,678,208  Win32k.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Tablet PC Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbuser kbinterop kbqfe kbfix kbbug KB833528
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