Assume that a Microsoft ASP.NET program or a program that
uses a Windows Management Instrumentation (WMI) provider makes direct or
indirect calls to the LoadLibrary
function or to the FreeLibrary
function to load a DLL. Then, the DLL calls the RegisterTraceGuids
or the UnRegisterTraceGuids
function in the DllMain
export function. In this scenario, a deadlock may occur in the
ASP.NET program or in the program that uses a WMI provider.
example, Microsoft Internet Explorer, Control Panel, and the Add/Remove
Programs tool may stop responding (hang) after you install Microsoft Windows
2000 Service Pack 3 (SP3) or Service Pack 4 (SP4). When you stop the Remote Registry service, this
permits the programs that have stopped responding to resume. This issue may
occur in environments where a remote performance monitoring solution, such as
PerfMan or SiteScope, is installed.
Also, when this issue occurs,
Microsoft Visual Basic scripts may not run correctly, and you receive no error
message. Additionally, the Task Scheduler tool may not run.
This problem may occur after you apply the hotfix that is
described in the following article in the Microsoft Knowledge Base:
Users cannot remotely monitor
disk counters if they are not logged on as administrators
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
No prerequisites are required.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
06-Feb-2004 22:28 5.0.2195.6862 73,488 Wmicore.dll
To work around this problem, stop the Remote Registry service, and then start Internet Explorer or Control Panel. To stop the Remote Registry service, follow these steps:
- Right-click My Computer, and then click Manage
- Under Computer Management, expand Services and Applications, and then click Services.
- In the Services pane, click Remote Registry, and then click Stop
For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this
article discusses are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.