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Article ID: 834010 - Last Review: October 26, 2006 - Revision: 7.5

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SYMPTOMS

Assume that a Microsoft ASP.NET program or a program that uses a Windows Management Instrumentation (WMI) provider makes direct or indirect calls to the LoadLibrary function or to the FreeLibrary function to load a DLL. Then, the DLL calls the RegisterTraceGuids or the UnRegisterTraceGuids function in the DllMain export function. In this scenario, a deadlock may occur in the ASP.NET program or in the program that uses a WMI provider.

For example, Microsoft Internet Explorer, Control Panel, and the Add/Remove Programs tool may stop responding (hang) after you install Microsoft Windows 2000 Service Pack 3 (SP3) or Service Pack 4 (SP4). When you stop the Remote Registry service, this permits the programs that have stopped responding to resume. This issue may occur in environments where a remote performance monitoring solution, such as PerfMan or SiteScope, is installed.

Also, when this issue occurs, Microsoft Visual Basic scripts may not run correctly, and you receive no error message. Additionally, the Task Scheduler tool may not run.

CAUSE

This problem may occur after you apply the hotfix that is described in the following article in the Microsoft Knowledge Base:
812714  (http://support.microsoft.com/kb/812714/ ) Users cannot remotely monitor disk counters if they are not logged on as administrators

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   06-Feb-2004  22:28  5.0.2195.6862      73,488  Wmicore.dll      

WORKAROUND

To work around this problem, stop the Remote Registry service, and then start Internet Explorer or Control Panel. To stop the Remote Registry service, follow these steps:
  1. Right-click My Computer, and then click Manage
  2. Under Computer Management, expand Services and Applications, and then click Services.
  3. In the Services pane, click Remote Registry, and then click Stop .

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbqfe kbwin2000presp5fix kbprb kbfix kbbug KB834010
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