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Article ID: 834511 - Last Review: September 20, 2011 - Revision: 3.0

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SYMPTOMS

Consider the following scenario. You use either Microsoft Outlook Express 6.0 or Microsoft Office Outlook 2003 to reply to an e-mail message that was received by using a POP3 e-mail account. When you click Reply to reply to the POP3 e-mail message, the e-mail address or the display name of the person to whom you are replying is incorrect.

CAUSE

This problem may occur if all the following conditions are true:
  • Your mailbox is located on a server that is running Microsoft Exchange Server.
  • The sender's display name is encoded by using UTF-8.
  • The sender's display name contains both of the following:
    • A comma
    • One or more extended characters, such as à, á, â, ã, ä, or å
  • Either of the following updates was applied to the Exchange server that contains your mailbox:
    • Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information about Exchange Server 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
      836993  (http://support.microsoft.com/kb/836993/ ) How to obtain the latest service packs for Exchange Server 2003
    • Microsoft Exchange 2000 Server Post-Service Pack 3 Update Rollup. For more information about Exchange 2000 Server Post-Service Pack 3 Update Rollup, click the following article number to view the article in the Microsoft Knowledge Base:
      870540  (http://support.microsoft.com/kb/870540/ ) Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

RESOLUTION

To resolve this problem, use one of the following methods, depending on your situation.

Method 1: Install Microsoft Windows XP Service Pack 2 (SP2)

For more information about how to obtain Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Method 2: Install the MS04-018 cumulative security update for Outlook Express

For more information about the cumulative security update for Outlook Express, click the following article number to view the article in the Microsoft Knowledge Base:
823353  (http://support.microsoft.com/kb/823353/ ) MS04-018: Cumulative security update for Outlook Express
After you install this cumulative security update, follow these steps to set the Q834511 registry subkey and to enable the hotfix:
  1. Quit Outlook Express.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click to select one of the following registry subkeys:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express\Hotfix
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express\Hotfix
    If these registry subkeys do not exist, create them.
  4. After you select one of the subkeys that are specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type Q834511, and then press ENTER.
  6. Right-click Q834511, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to quit Registry Editor.

WORKAROUND

To work around this problem, do not use a comma or an extended character in a display name.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Outlook Express 6.0 and Outlook 2003 use the Inetcomm.dll file to parse message headers that are received by using a POP3 e-mail account. When the display name contains only a comma and does not contain an extended character, the display name for the From field is enclosed in quotation marks. When the display name contains both a comma and an extended character, the From field looks similar to the following example:
From: =?iso-8859-1?Q?Garaikoetxea_Mu=F1oa=2C_firstname_Mari_=28lastname_POP3=29?= <e-mail address>
When Outlook Express parses the From field, it considers the comma as a separator if the string is not enclosed in quotation marks.

If you send a message when the conditions that are listed in the "Cause" section are true, more than one message may be sent. In this scenario, one message contains the correct and complete SMTP e-mail address. The other message contains an incorrect or incomplete SMTP e-mail address. If a recipient receives the message that contains an incorrect or incomplete SMTP e-mail address, the recipient cannot reply to the message.

APPLIES TO
  • Microsoft Outlook Express 6.0
  • Microsoft Office Outlook 2003
Keywords: 
kbhotfixserver kbqfe kbemail kbbug KB834511
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