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Article ID: 835264 - Last Review: October 26, 2013 - Revision: 10.0

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Symptoms

When you use Riprep.exe to upload a Microsoft Windows XP Professional image or a Microsoft Windows 2000 Professional image to a Microsoft Windows 2000-based Remote Installation Services (RIS) server, you may receive the following error message:
Missing CD-ROM Image on Server

The RIS server to which you are attempting to post this installation does not contain the correct CD-based image. The version of the CD-based image on the server must match the version of the system you are attempting to image[Version 5.1 Build 2600, Language English]. Please either select a different RIS server to post this installation to or add the corresponding CD-based image to the current RIS server.

Cause

This problem may occur if one of the following conditions is true:
  • The Boot Information Negotiation Layer (BINL) service cannot find an image on the RIS server that has the same version of the Ntoskrnl.exe file as the version in the image.
  • You install a hotfix or an update that updates Ntoskrnl.exe in the installation image.
  • Before you run Riprep.exe, you integrate a hotfix or an update that includes Ntoskrnl.exe in an installation.
Important We do not recommend that you use an original equipment manufacturer (OEM) installation to install corporate images when you use Risetup.exe or Riprep.exe. Typically, OEM installations are designed specifically for that hardware. You may experience activation issues or licensing issues when you deploy the image. We recommend that you use volume-licensed media.

For more information about Microsoft Volume Licensing, visit the following Microsoft Web site:
http://www.microsoft.com/licensing/programs/open/default.mspx (http://www.microsoft.com/licensing/programs/open/default.mspx)

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This fix requires that you update the version of Remote Installation Preparation (RIPrep) on the RIS server to the version that is included with Windows Server 2003. If you have an existing Windows Server 2003-based RIS server, copy the files from the Drive_letter:\Remoteinstall\Admin\I386 folder to the Windows 2000-based RIS server.

If you have a Windows Server 2003 CD, you can extract the required files. To do this, follow these steps.

Note If you have already tried to create a RIPrep image, you must restart your Windows 2000-based computer before you follow these steps.
  1. Right-click Start, and then click Explore to start Microsoft Windows Explorer.
  2. Rename the following files in the Drive_letter:\Remoteinstall\Admin\I386 folder:
    • Riprep.exe
    • Riprep.inf
    • Setupcl.exe
  3. Quit Windows Explorer.
  4. Insert the Windows Server 2003 CD into your CD or DVD drive.
  5. Click Start, click Run, type cmd in the Open box, and then click OK.
  6. Type expand CD_drive_letter:\i386\riprep.ex_ Drive_letter:\Remoteinstall\admin\i386\riprep.exe, and then press ENTER.
  7. Type expand CD_drive_letter:\i386\riprep.in_ Drive_letter:\Remoteinstall\admin\i386\riprep.inf, and then press ENTER.
  8. Type expand CD_drive_letter:\i386\setupcl.ex_ Drive_letter:\Remoteinstall\admin\i386\setupcl.exe, and then press ENTER.
  9. Type exit, and then press ENTER.
  10. Eject the Windows Server 2003 CD.
If you do not have access to a Windows Server 2003 CD or to a Windows Server 2003-based RIS server, follow the instructions in the "Workaround" section.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name
   ------------------------------------------------------
   05-Feb-2004  20:13  5.0.2195.6894  97,552  Binlsvc.dll

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Workaround

To work around this problem, remove the hotfix or the update, and then reinstall the update after the Setup program is completed. To automatically install the update after the Setup program is completed, add the update file to the [GuiRunOnce] section of the Riprep.sif file. Use the following format, where <nnnnnn> represents the numeric part of the update file name:
[GuiRunOnce]

%windir%\q<nnnnnn>.exe /q
The Riprep.sif file is located in the following folder:
Drive_letter:\RemoteInstall\Setup\English\Images\Imagename\I386\Templates
Note You must copy the hotfix to this location. When an administrator logs on to the destination computer automatically or manually, the update is applied, and the computer restarts.

More information

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file-naming schema for Microsoft Windows software update packages
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

References

For additional information about limitations of the System Preparation tool, click the following article number to view the article in the Microsoft Knowledge Base:
830958  (http://support.microsoft.com/kb/830958/ ) Summary of the limitations of the System Preparation tool

Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kberrmsg kbbug kbfix kbwin2000presp5fix KB835264
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