After you log on to a Microsoft Windows XP-based computer
that is a member of a wireless network and you make changes that affect your
roaming user profile, when you log off and then log on, changes that you made
to your roaming user profile may not have been saved.Note
This problem does not occur if your computer is physically
connected to the network.
This problem may occur when all the following conditions are
- Your computer is a member of a wireless network that uses
the following protocols:
- Institute of Electrical and Electronics Engineers, Inc.
- Wi-Fi Protected Access (WPA)
- The server loses communication with your computer before
your whole roaming user profile is saved on the server.
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
Hotfix informationTo find information about this
hotfix, search for Microsoft Knowledge Base article 831791 on the hotfix site.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
28-Apr-2004 23:58 5.1.2600.1515 103,936 Dhcpcsvc.dll
28-Apr-2004 23:46 5.1.2600.1515 168,192 Ndis.sys
11-Apr-2004 03:28 5.1.2600.1515 12,416 Ndisuio.sys
28-Apr-2004 23:58 5.1.2600.1515 1,630,720 Netshell.dll
11-Apr-2004 03:28 5.1.2600.1515 84,864 Nwlnkipx.sys
28-Apr-2004 23:58 5.1.2600.1522 57,344 Wzcdlg.dll
28-Apr-2004 23:58 5.1.2600.1522 31,232 Wzcsapi.dll
28-Apr-2004 23:58 5.1.2600.1522 285,696 Wzcsvc.dll
11-Apr-2004 04:04 5.1.2600.1515 593,408 Xpsp2res.dll
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For more information about WPA, click the following article number to view the article in the Microsoft Knowledge Base:
Overview of the Wi-Fi Protected Access (WPA) security update in Windows XP
For additional information about terms for software
updates, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard
terminology that is used to describe Microsoft software updates