When a Microsoft Windows 2000 DNS client submits a dynamic update,
the update may not be completed successfully.
A Network Monitor trace returns an error message that is similar to the following after the client tries to
resolve the IP address of the master DNS server:
This problem occurs if all the following conditions are true:
- The master DNS server that hosts the Active Directory domain resides in a different DNS domain from the Active Directory directory service.
- The master DNS server does not host the zone of the domain that it belongs to.
- Recursion is disabled for the master DNS server.
In this scenario, the DNS server that the client computer sends the update to cannot
resolve its own name, and therefore the "Server Failure" error occurs. The client
tries to resolve both of the following elements from the DNS server that it is trying to update:
- The start of authority (SOA) record of the DNS zone.
- The IP
address of the master DNS server.
The client tries to do this even though it has
already obtained this information from the DNS server that is configured as its
primary DNS server.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
No prerequisites are required.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone
in the Date and Time tool in Control Panel.
Date Time Version Size File name
07-Apr-2004 01:26 5.0.2195.6920 136,464 Dnsapi.dll
24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
The SOA record indicates the DNS server that either originally created it or that is now the primary server for the zone. The SOA record is also used to store other properties, such as version information and timings that affect zone renewal or expiration. These properties affect how frequently transfers of the zone are performed between servers that are authoritative for the zone.
For additional information about how hotfix packages are
named, click the following article number to view the article in the Microsoft Knowledge Base:
New file naming schema for Microsoft Windows software update packages
For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates