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Article ID: 838298 - Last Review: August 29, 2007 - Revision: 4.1

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/ ) Description of the Microsoft Windows Registry

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SYMPTOMS

In Microsoft Windows XP, you cannot create new forms that specify printing characteristics, such as paper size and printer area, if you do not have administrative credentials. You see this problem when the Save Form button appears dimmed after you click Create a new form in Print Server Properties. (To configure printer settings, click Printer and Faxes in Control Panel.) If you have your own printer, but you do not have administrative credentials, you must ask an administrator whenever you want to use special paper.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

Hotfix information

With this hotfix, you can add forms for local printers. After you apply the hotfix, you must modify the registry to specify how many additional forms are allowed per spooler session. A new spooler session occurs when you restart your computer or the spooler restarts. See the "More Information" section for instructions on how to use the registry to specify the number of additional forms.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   ----------------------------------------------------------------------------------
   11-May-2004  08:14  5.1.2600.1528  299,008  Localspl.dll
   11-May-2004  08:14  5.1.2600.1515   80,896  Ntprint.dll
   11-May-2004  08:14  5.1.2600.1528  527,872  Printui.dll
   09-Apr-2004  12:53  5.4.15.0         6,656  Spmsg.dll
   10-Apr-2004  08:24  5.4.15.0       158,208  Spuninst.exe
   10-Apr-2004  17:04  5.1.2600.1515  593,408  Xpsp2res.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

To specify the number of forms you can add per spooler session

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. After you apply this hotfix, restart your computer, and then start Registry Editor.
  2. Locate and right-click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\
  3. Right-click below the last entry in the right-hand portion of the window, point to New, and then click DWORD value. Name the new value AllowUserManageForms.
  4. Right-click AllowUserManageForms entry, and then choose Modify.
  5. Type a value to specify the number of forms that you can add per spooler session.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbqfe kbhotfixserver KB838298
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