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Article ID: 838989 - Last Review: October 9, 2011 - Revision: 7.0

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SYMPTOMS

Symptoms Section When you connect a Pocket PC handheld device to a USB 2.0 hub, or when you turn off the device and then turn it back on again while the device is still connected to the USB 2.0 hub, Microsoft Windows may not redetect the device. This problem may also occur with other USB devices that have pending transfers if the device is disconnected and then reconnected; or if the device is turned off and then turned back on while it is still connected to the USB 2.0 hub.

RESOLUTION

Microsoft Windows XP service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

Windows XP update information

The following file is available for download from the Microsoft Download Center:

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Download
Download the package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=E8704911-1F94-47E6-8A69-26B47A29C8DA&displaylang=en)

Release Date: August 18, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   10-Jan-2004  13:25  5.1.2600.1331       5,632  Hccoin.dll       
   10-Jan-2004  13:26  5.1.2600.1331      30,464  Usbccgp.sys
   02-Mar-2004  02:40  5.1.2600.1359      25,216  Usbehci.sys
   10-Jan-2004  13:26  5.1.2600.1331      53,120  Usbhub.sys
   10-Jan-2004  13:26  5.1.2600.1331      16,000  Usbohci.sys
   16-Mar-2004  17:10  5.1.2600.1364     138,880  Usbport.sys
   10-Jan-2004  13:26  5.1.2600.1331      19,328  Usbuhci.sys
This problem was first corrected in Microsoft Windows XP Service Pack 2.

RESOLUTION

Microsoft Windows 2000 update information

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=E1DEEDC3-4A1C-4EF2-9C93-360DA976C0E1&displaylang=en)

Release Date: August 18, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   12-Dec-2003  18:19  5.0.2195.6882      24,752  Hidclass.sys
   12-Dec-2003  17:37  5.0.2195.6882      24,976  Openhci.sys
   12-Dec-2003  17:37  5.0.2195.6882      32,944  Uhcd.sys
   19-Mar-2004  02:34                     32,543  Usb.inf
   12-Dec-2003  17:37  5.0.2195.6882      20,752  Usbd.sys
   12-Dec-2003  17:37  5.0.2195.6882      19,792  Usbehci.sys
   17-Jan-2004  02:06  5.0.2195.6891      50,032  Usbhub20.sys
   23-Mar-2004  00:45  5.0.2195.6885     138,928  Usbport.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
atdownload kbwinxpsp2fix kbwin2000presp5fix kbwinxppresp2fix kbfix kbbug kbqfe kbhotfixserver KB838989
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