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Article ID: 839953 - Last Review: August 29, 2007 - Revision: 3.1

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SYMPTOMS

You log on to a Citrix session from a Microsoft Windows XP-based computer. After many hours of use, the Citrix session may suddenly become very slow. For example, you may experience one or more of the following symptoms:
  • It may take one minute or more to switch between open programs.
  • User-prompted screen changes may take many minutes to display. For example, if you click a menu, it may take many minutes before the menu opens.
  • When you type text in a program, it may take many minutes before the text appears on your screen. For example, if you type text in Notepad, you may type a paragraph of text before the text appears on your screen. The page may appear blank, and then all the text will suddenly appear.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   04-Oct-2004  19:53  5.1.2600.2524  297,472  Msctf.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB839953
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