DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 842584 - Last Review: October 26, 2013 - Revision: 2.5

Hotfix Download Available
View and request hotfix downloads
 
This article has been archived. It is offered "as is" and will no longer be updated.

On This Page

SYMPTOMS

Your Microsoft Windows 2000-based server may quit unexpectedly. Additionally, you may receive an error message that is similar to the following:
STOP: 0x0000001E (Parameter, Parameter, Parameter, Parameter)
KMODE_EXCEPTION_NOT_HANDLED
Address Address base at Address, Date Stamp Date_Stamp - win32k.sys
These symptoms typically occur on a computer that you use as a print server or in another role that also demands a heavy load of font operations.

CAUSE

This problem may occur if a race condition develops when the Win32k.sys device driver deletes an in-memory font structure.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3 or later.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   19-Jun-2003  20:05  5.0.2195.6660     233,744  Gdi32.dll        
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   02-Jun-2004  16:09  5.0.2195.6930     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
   02-Jun-2004  01:13  5.0.2195.6936   1,631,216  Win32k.sys
   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe     
   25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll       
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Uniproc\Kernel32.dll     
   02-Jun-2004  01:13  5.0.2195.6936   1,631,216  Uniproc\Win32k.sys
   25-Sep-2003  18:08  5.0.2195.6826     243,984  Uniproc\Winsrv.dll       

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB842584
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support