Your Microsoft Windows 2000-based server may quit unexpectedly. Additionally, you may receive an error message that is similar to the following:
STOP: 0x0000001E (Parameter, Parameter, Parameter, Parameter)
Address Address base at Address, Date Stamp Date_Stamp - win32k.sys
These symptoms typically occur on a computer that you use as a print server or in another role that also demands a heavy load of font operations.
This problem may occur if a race condition develops when the Win32k.sys device driver deletes an in-memory font structure.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Windows 2000 Service Pack 3 or later.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll
21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe
19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll
24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll
24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll
02-Jun-2004 16:09 5.0.2195.6930 335,120 Msgina.dll
24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys
24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll
05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll
02-Jun-2004 01:13 5.0.2195.6936 1,631,216 Win32k.sys
11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe
25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll
24-Mar-2004 02:17 5.0.2195.6897 742,160 Uniproc\Kernel32.dll
02-Jun-2004 01:13 5.0.2195.6936 1,631,216 Uniproc\Win32k.sys
25-Sep-2003 18:08 5.0.2195.6826 243,984 Uniproc\Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates