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Article ID: 842879 - Last Review: January 12, 2015 - Revision: 3.0

This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

In Microsoft Entourage 2004 for Mac, after you connect to a Microsoft Exchange Server account, you may experience symptoms that are similar to the following:
  • Calendar events and appointments may not be available.
  • Calendar events may be missing attachments.
  • Calendar events may not be updated.
  • The Contacts folder for the Exchange account may not synchronize correctly.
In this scenario, when you try to access items that are in an e-mail folder, you may experience symptoms. For example, messages may not open, or attachments may be missing.

Cause

This problem occurs if the following conditions are true:
  • You are using Entourage 2004 to connect to an Exchange account.
  • On a second computer, Microsoft Entourage X for Mac and Microsoft Exchange Update for Entourage X are installed.
  • The second computer is connected to the same Exchange account.

Workaround

To work around this problem, quit Entourage X on the second computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Applies to
  • Microsoft Entourage 2004 for Mac
Keywords: 
kbnosurvey kbarchive dftsdahomeportal kbtshoot kbemail kbprb KB842879
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