DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 842881 - Last Review: October 6, 2011 - Revision: 2.0

SYMPTOMS

You cannot manually create a new Microsoft Exchange e-mail account in Microsoft Entourage 2004 for Mac.

For example, if you click New in the Accounts dialog box, and then click Configure account manually, you receive the dialog box that is for creating a new Post Office Protocol (POP) e-mail account.

If you close that dialog box, and then click New in the Accounts dialog box again, you receive the New Account dialog box that is for creating a new POP, Internet Message Access Protocol (IMAP), or Hotmail e-mail account. However, you cannot create a new Exchange e-mail account in the New Account dialog box.

WORKAROUND

To work around this problem and create a new Exchange e-mail account, follow these steps:
  1. Click Accounts on the Tools menu.
  2. Click the Exchange tab.
  3. Click New.
  4. If you do not receive the New Account dialog box, go to step 5. If you receive the New Account dialog box, click Assist me.
  5. Click Configure account manually.
You can now fill in the information to create a new Exchange e-mail account.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kbemail kbaccounts kbpending kbbug KB842881
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support