Your computer is running Microsoft Windows XP Service Pack 2
(SP2), Microsoft Windows XP Tablet PC Edition 2005, or Microsoft Windows Server
2003 Service Pack 1 (SP1). After you install Intuit Quicken 2003 Premier Home
and Business or Intuit Quicken 2004 Premier Home and Business, you may receive
an error message that is similar to the following:
load Word for Windows 6.0 files
This problem occurs when you try to
open the "What's new in Quicken 2003 Premier Home and Business" file or the
"What's new in Quicken 2004 Premier Home and Business" file.
This problem occurs because WordPad's Rich Text Format (RTF)
converters are disabled in Windows XP SP2, Windows XP Tablet PC Edition 2005,
and Windows Server 2003 SP1. Therefore, .doc and .wri files that require an RTF
converter cannot be opened by using WordPad.
When Microsoft Office is
not installed, WordPad is set to automatically open .rtf files. However,
because the RTF converters are disabled, WordPad cannot convert .rtf files.
After you install Microsoft Office Word, Word is set to automatically open .doc
and .rtf files. Word also has a built-in RTF converter that Word uses to
convert .rtf files. However, WordPad remains the default program for .wri
files. Files that use the .wri extension must be manually opened in
To work around this problem, use one of the following
Method 1: Use a word-processing program to open the file
Use a word-processing program to manually open the file. For
example, use Microsoft Office Word. Word is included in Microsoft
To download a free trial version of Microsoft Office, visit
the following Microsoft Web site:
Method 2: Modify the registryImportant
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
This workaround may make your computer or your network more
vulnerable to attack by malicious users or by malicious software such as
viruses. We do not recommend this workaround but are providing this information
so that you can implement this workaround at your own discretion. Use this
workaround at your own risk.
On a Windows XP SP2-based
computer, you can add an EnableLegacyConverters registry entry that has a DWORD
value of 1. To do this, follow these steps.
- Click Start, click Run,
type regedit, and then click
- Locate the following registry subkey:
- Right-click Wordpad, point to
New, and then click DWORD Value.
- Type EnableLegacyConverters, and
then press ENTER to name the new entry.
- Right-click EnableLegacyConverters, and
then click Modify.
- In the Value data box, type
1, and then click OK.
When you double-click the .rtf file that you are trying to open,
WordPad starts. After you have finished using the RTF converter, we recommend
that you turn off the EnableLegacyConverters registry entry. To do this, follow
- In Registry Editor, right-click
EnableLegacyConverters, and then click
- In the Value data box, type
0 to turn off the .rtf conversion, and then click
- Quit Registry Editor.
more information about programs that are affected by the changes in Rich Text
Format, click the following article number to view the article in the Microsoft
Programs that may experience a change in behavior after you install Windows XP Service Pack 2
For more information about this behavior, click the following
article number to view the article in the Microsoft Knowledge Base:
Error message when you open a document file in Windows XP Service Pack 2
The third-party products that this article discusses are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these