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Article ID: 870981 - Last Review: August 29, 2007 - Revision: 4.2

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For a Microsoft Windows 2000 version of this article, see 870980  (http://support.microsoft.com/kb/870980/ ) .

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SYMPTOMS

If you install a network printer on a Microsoft Windows XP-based or Microsoft Windows Server 2003-based client computer from a Windows XP-based or Windows Server 2003-based print server, the tray assignments on the printer may not transfer to the client computer. When you view the tray assignments on the client computer, the tray appears as not available.

CAUSE

This problem may occur if the client computer uses a language version of Windows XP or Windows Server 2003 that is different from the version that is used by the print server.

RESOLUTION

To resolve this problem, install this hotfix on both the print server and the client computer.

Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, when you install this hotfix, the server may spend up to two hours regenerating the parsed binary printer description files (.bud files) that are used to increase spooler efficiency for the drivers. During this time, Print Spooler cannot receive incoming print jobs and may return messages to clients that indicate that the print queue is full. This is a one-time parsing operation and does not occur after the parsed binary .bud files are successfully regenerated. Therefore, we recommend that you schedule this hotfix installation to allow for this delay. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832219  (http://support.microsoft.com/kb/832219/ ) Users cannot print after you install a service pack, update rollup, or printer hotfix on a server in Windows 2000
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit x86-based versions
   Date         Time   Version       Size     File name
   -------------------------------------------------------
   10-Nov-2004  18:42  0.3.3790.231  133,120  Ps5ui.dll
   10-Nov-2004  18:42  0.3.3790.231  464,896  Pscript5.dll
   10-Nov-2004  18:42  0.3.3790.231  265,216  Unidrv.dll
   10-Nov-2004  18:42  0.3.3790.231  203,264  Unidrvui.dll


Windows Server 2003, 64-bit Itanium-based versions
   Date         Time   Version       Size       File name     Platform
   -------------------------------------------------------------------
   10-Nov-2004  18:36  0.3.3790.231    366,080  Ps5ui.dll     IA-64
   10-Nov-2004  18:36  0.3.3790.231  1,003,520  Pscript5.dll  IA-64
   10-Nov-2004  18:36  0.3.3790.231    797,184  Unidrv.dll    IA-64
   10-Nov-2004  18:36  0.3.3790.231    523,776  Unidrvui.dll  IA-64

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version          Size  File name
   -------------------------------------------------------
   17-Mar-2005  18:54  0.3.3790.288  133,120  Ps5ui.dll
   17-Mar-2005  18:54  0.3.3790.231  464,896  Pscript5.dll
   17-Mar-2005  18:54  0.3.3790.231  248,832  Unidrv.dll
   17-Mar-2005  18:54  0.3.3790.231  198,144  Unidrvui.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbwinxpsp3fix kbwinxppresp3fix kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB870981
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