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Article ID: 871242 - Last Review: January 12, 2015 - Revision: 5.0

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After you install security update 839645 (MS04-024), you may again experience symptoms that were addressed by hotfix 830411. For example, you may experience one or more of the following symptoms:
  • When you move your mouse pointer over a file that is located on a network share, the information that is displayed in the ToolTip may not be complete. For example, when the file is located on the local computer, the ToolTip may display the following categories:
    • Type
    • Author
    • Title
    • Subject
    • Date Modified
    • Size
    When the same file is viewed from a remote computer, the ToolTip displays only the following three categories:
    • Type
    • Date Modified
    • Size
  • If many users access the same file server at the same time, you may experience sharing violations or an increase in network traffic.
For additional information about hotfix 830411, click the following article number to view the article in the Microsoft Knowledge Base:
830411  ( ) ToolTips do not display complete information about files that are located on a network share
For additional information about security update 839645 (MS04-024), visit the following Microsoft Web site: (


This problem occurs because security update 839645 (MS04-024) does not include hotfix 830411.


Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important If you did not previously require or deploy hotfix 830411, it is unlikely that you require this hotfix (871242).


Windows XP Service Pack 1 (SP1) and security update 839645 (MS04-024) are required. For additional information about security update 839645 (MS04-024), visit the following Microsoft Web site: (

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 830411.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions
   Date         Time   Version            Size    File name
   12-Jul-2004  21:34  6.0.2800.1575     921,600  Comctl32.dll
   12-Jul-2004  21:36                      1,812
   12-Jul-2004  21:36                        621
   12-Jul-2004  21:34  6.0.2800.1575      82,432  Fldrclnr.dll
   12-Jul-2004  21:34  5.1.2600.1552   1,184,256  Ole32.dll        
   12-Jul-2004  21:34  3.50.5019.0       569,344  Oleaut32.dll
   12-Jul-2004  21:34  5.1.2600.1551     535,552  Rpcrt4.dll
   12-Jul-2004  21:34  5.1.2600.1550     265,728  Rpcss.dll        
   12-Jul-2004  21:34  6.0.2800.1575   8,351,744  Shell32.dll      
   12-Jul-2004  21:34  5.1.2600.1575     681,984  Sxs.dll          
   11-Jul-2004  19:44  5.1.2600.1575     594,432  Xpsp2res.dll     
   11-Jul-2004  08:27                        390  Branches.inf
   12-Jul-2004  21:58                     13,131
   12-Jul-2004  21:35                        368  Updatebr.inf
   12-Jul-2004  21:47                      7,952  Update_sp1qfe.inf

Windows XP, 64-bit editions
   Date         Time   Version            Size    File name          Platform
   12-Jul-2004  21:37  6.0.2800.1575   2,639,360  Comctl32.dll       IA-64
   12-Jul-2004  21:39                      1,813
   12-Jul-2004  21:39                        623
   12-Jul-2004  21:37  6.0.2800.1575     130,560  Fldrclnr.dll       IA-64
   12-Jul-2004  21:37  5.1.2600.1551   4,341,760  Ole32.dll          IA-64
   12-Jul-2004  21:37  3.50.5017.0     3,969,024  Oleaut32.dll       IA-64
   12-Jul-2004  21:37  5.1.2600.1551   2,318,336  Rpcrt4.dll         IA-64
   12-Jul-2004  21:37  5.1.2600.1551     785,920  Rpcss.dll          IA-64
   12-Jul-2004  21:37  6.0.2800.1575  14,386,688  Shell32.dll        IA-64
   12-Jul-2004  21:37  5.1.2600.1575   2,034,176  Sxs.dll
   10-Jul-2004  12:47  5.1.2600.1575     593,920  Xpsp2res.dll
   12-Jul-2004  21:34  6.0.2800.1575      82,432  Wfldrclnr.dll      x86
   12-Jul-2004  21:34  5.1.2600.1552   1,184,256  Wole32.dll
   12-Jul-2004  21:34  3.50.5019.0       569,344  Woleaut32.dll
   12-Jul-2004  21:34  5.1.2600.1551     510,464  Wrpcrt4.dll        x86
   12-Jul-2004  21:34  6.0.2800.1575   8,351,744  Wshell32.dll       x86
   12-Jul-2004  21:34  5.1.2600.1575     681,984  Wsxs.dll           x86
   11-Jul-2004  19:44  5.1.2600.1575     594,432  Wxpsp2res.dll      x86
   10-Jul-2004  01:43                        390  Branches.inf
   12-Jul-2004  21:58                     15,602
   12-Jul-2004  21:38                        368  Updatebr.inf
   12-Jul-2004  21:47                      8,997  Update_sp1qfe.inf


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
kbnosurvey kbarchive kbautohotfix kbwinxpsp2fix kbwinserv2003presp1fix kbwinxppresp2fix kbfix kbbug kbhotfixserver kbqfe KB871242
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