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Article ID: 871985 - Last Review: July 24, 2011 - Revision: 4.0

SYMPTOMS

When you try to print the Receivables Transaction History Removal report in Microsoft Dynamics GP or in Microsoft Business Solutions - Great Plains, you receive the following error message:
Unable to Remove This Transaction: an open apply record exists or an apply record exists outside the selected range.

CAUSE

This problem occurs if a document has an asterisk next to the body of the report. This is by default. If an asterisk does not appear next to a specific document, the history was successfully removed.

RESOLUTION

To resolve this problem, follow these steps:
  1. Open the Receivables Management Setup dialog box. To do this, follow the appropriate step:
    • In Microsoft Dynamics GP 10.0, point to Tools on the Microsoft Dynamics GP menu, point to Setup, point to Sales, and then click Receivables.
    • In Microsoft Dynamics GP 9.0 or in earlier versions, point to Setup on the Tools menu, point to Sales, and then click Receivables.
  2. Click to clear the Print Historical Aged Trial Balance check box, and then click OK.
  3. Open the Remove Transaction History dialog box, and then remove the transaction in the Remove Receivables Transaction History dialog box. To open the Remove Transaction History dialog box, follow the appropriate step:
    • In Microsoft Dynamics GP 10.0, point to Tools on the Microsoft Dynamics GP menu, point to Utilities, point to Sales, and then click Remove Transaction History.
    • In Microsoft Dynamics GP 9.0 or in earlier versions, point to Utilities on the Tools menu, point to Sales, and then click Remove Transaction History.
    Note To maintain data integrity, remove both the debit document and the applied credit document.
  4. Open the Receivables Management Setup dialog box, click to select the Print Historical Aged Trial Balance check box, and then click OK.

APPLIES TO
  • Microsoft Dynamics GP 2010
  • Receivables Management, when used with:
    • Microsoft Dynamics GP 10.0
    • Microsoft Dynamics GP 9.0
    • Microsoft Business Solutions–Great Plains 8.0
    • Microsoft Business Solutions–Great Plains 7.5
    • Microsoft Great Plains Dynamics 7.0
    • Microsoft Great Plains eEnterprise 7.0
    • Great Plains Dynamics 6.0
    • Great Plains eEnterprise 6.0
Keywords: 
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