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Article ID: 883667 - Last Review: June 20, 2014 - Revision: 4.0

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When an OEM performs a factory installation of an OEM version of Microsoft Windows XP, or when you use a Sysprep image to install Windows XP, the Setup program may stop responding during the video driver installation process.


This problem occurs because of a problem with the Video.inf file. If a driver is signed, but the driver does not include an .inf file that describes child devices, such as monitors, the installation may stop responding.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name    Service pack level
   12-Aug-2004  17:57  5.1.2600.1582     237,568  Newdev.dll   SP1QFE       
   12-Aug-2004  17:50  5.1.2600.2505     247,808  Newdev.dll   SP2QFE      


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates


You may be able to work around this problem by restarting the computer.

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
kbautohotfix kbfix kbbug kbqfe kbhotfixserver KB883667
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