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Article ID: 884403 - Last Review: October 6, 2011 - Revision: 2.0

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SYMPTOMS

When you view the Fonts menu in a Microsoft Office for Mac program, the fonts appear with the system font instead of in the WYSIWYG (What You See Is What You Get) format.

This behavior occurs if you have selected the WYSIWYG fonts and style menus check box in the program Preferences dialog box.

CAUSE

This problem occurs when one of the following conditions is true:
  • You have several hundred fonts installed on your computer.
  • You have font management software installed on your computer.
  • You do not have valid permissions to the System folder on your computer.

WORKAROUND

To work around this problem, use one of the following methods depending on your situation.

Note You must first quit all Office for Mac programs before you use these methods.

If you have several hundred fonts installed on your computer

The Mac OS X operating system stores fonts in one of three locations:
  • Macintosh HD:Users:user_name:Library:Fonts
  • Macintosh HD:Library:Fonts
  • Macintosh HD:System:Library:Fonts
Typically, most new fonts are installed in the Macintosh HD:System:Library:Fonts folder. To work around this behavior, drag the fonts that are in the Macintosh HD:System:Library:Fonts folder to another temporary folder, start an Office for Mac program, and then see if the Fonts menu appears in the WYSIWYG format.

If the Fonts menu does not appear in the WYSIWYG format after you remove the fonts from the Macintosh HD:System:Library:Fonts folder, remove the fonts that are in the Macintosh HD:Library:Fonts folder. The fonts that are in the Macintosh HD:Library:Fonts folder are installed by programs that are for use by all the users of the Macintosh computer.

Do not remove the fonts from the Macintosh HD:System:Library:Fonts folder. The fonts that are in the Macintosh HD:System:Library:Fonts folder are required by the Mac OS X.

If you have font management software installed on your computer

If you are using a font manager program to organize your font collections, quit the program, and then see if the Fonts menu appears in the WYSIWYG format.

If you do not have valid permissions to the System folder on your computer

Sometimes, after you install an update to Mac OS X, the file and the folder permissions may become incorrect and inaccurate. To repair file and folder permissions, follow these steps:
  1. Click Utilities on the Go menu.
  2. Double-click Disk Utility.
  3. Click the volume that contains the Mac OS X operating system.
  4. Click Repair Disk Permissions.

APPLIES TO
  • Microsoft Entourage 2008 for Mac
  • Microsoft Entourage 2004 for Mac
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
  • Microsoft Excel 2008 for Mac
  • Microsoft Excel 2004 for Mac
  • Microsoft Excel X for Mac
  • Microsoft PowerPoint 2008 for Mac
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft PowerPoint X for Mac
  • Microsoft Word 2008 for Mac
  • Microsoft Word 2004 for Mac
  • Microsoft Word X for Mac
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