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Article ID: 884988 - Last Review: January 12, 2015 - Revision: 3.0

This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

When you configure a Microsoft Exchange Server account in Microsoft Entourage 2004 for Mac, information about your e-mail, about your Contacts, and about your Calendar is not synchronized as expected.

When you try to view the folder list for the Exchange Server account in Entourage, you see a status that is similar to the following, where name is the account name of the Exchange server account:
name (not connected)


You do not receive any error messages.

Cause

This behavior occurs if the network information in System Preferences in Macintosh OS x is incorrect. That information is required to connect to your Exchange Server account.

Resolution

To resolve this issue, contact your system administrator to obtain the network information.

Applies to
  • Microsoft Entourage 2004 for Mac
Keywords: 
kbnosurvey kbarchive dftsdahomeportal kbtshoot kbprb KB884988
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