Microsoft small business knowledge base

Article ID: 884988 - Last Review: January 12, 2015 - Revision: 3.0

This article has been archived. It is offered "as is" and will no longer be updated.


When you configure a Microsoft Exchange Server account in Microsoft Entourage 2004 for Mac, information about your e-mail, about your Contacts, and about your Calendar is not synchronized as expected.

When you try to view the folder list for the Exchange Server account in Entourage, you see a status that is similar to the following, where name is the account name of the Exchange server account:
name (not connected)

You do not receive any error messages.


This behavior occurs if the network information in System Preferences in Macintosh OS x is incorrect. That information is required to connect to your Exchange Server account.


To resolve this issue, contact your system administrator to obtain the network information.

Applies to
  • Microsoft Entourage 2004 for Mac
kbnosurvey kbarchive dftsdahomeportal kbtshoot kbprb KB884988
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