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Article ID: 885239 - Last Review: July 11, 2012 - Revision: 5.0

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SUMMARY

Microsoft has released the Microsoft Office 2003 post-Service Pack 1 hotfix package for Microsoft Office 2003. This article describes the following items about the hotfix package:
  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart your computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Office 2003 issue that is fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated September 2, 2004.

Issues that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you print a Microsoft Office Word 2003 document, a Microsoft Office Excel 2003 worksheet, or a Microsoft Office PowerPoint 2003 presentation that contains an inserted Microsoft Office Visio 2003 drawing object, the document does not print correctly. In the print output, characters are distorted, and commas are missing. This issue occurs when you print the document with a PostScript printer driver.


MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

    For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
    842532  (http://support.microsoft.com/kb/842532/ ) Description of Office 2003 Service Pack 1
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running with Microsoft Office 2003 Service Pack 1 (SP1) installed or on a computer that is running without Office 2003 SP1 installed. However, we have tested this hotfix more extensively on a computer that is running Office 2003 SP1 than we have on a computer that is not running Office 2003 SP1. If you install this hotfix on a computer that is not running Office 2003 SP1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891014  (http://support.microsoft.com/kb/891014/ ) Description of the Office 2003 post-Service Pack 1 hotfix package: December 14, 2004


Registry information

You do not have to create or modify any registry keys to enable any hotfixes that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Sep-2004  01:01  5.0.2919.6304   2,522,144  Office2003-kb885239-glb.exe

Microsoft Windows Installer .msp file information.
   Date         Time    Size       File name
   -------------------------------------------------
   02-Sep-2004  23:55   8,923,648  Gdiplusff.msp (full-file/administrative)
   02-Sep-2004  20:23   4,933,120  Gdiplusop.msp (optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later versions) that are listed in the following table:
   Date         Time   Version     Size       File name
   ------------------------------------------------------
   26-Aug-2004  22:18  6.0.3266.0  1,773,568  Gdiplus.dll

Additional notes:
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
    Strategies for Updating Office 2003 Installations (http://office.microsoft.com/en-us/office-2003-resource-kit/strategies-for-updating-office-2003-installations-HA001152574.aspx)

REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates


APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
Keywords: 
kbautohotfix kbqfe kbhotfixserver kboffice2003sp2fix kbprint kbbug kbfix kbhotfixrollup kboffice2003presp2fix KB885239
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