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Article ID: 885246 - Last Review: July 12, 2012 - Revision: 5.0

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Summary

Microsoft has released the Microsoft Office 2003 post-Service Pack 1 hotfix package for Office 2003. This article describes the following items about the hotfix package:
  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart your computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Office 2003 issue that is fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated September 21, 2004.

Issues that the hotfix package fixes

This hotfix package fixes the following issue. The issue was not previously documented in a Microsoft Knowledge Base article:
  • When you click a hyperlink to a Lotus Notes database in an Office 2003 document or in a Microsoft Office Outlook 2003 e-mail message, an incorrect Notes database may open in Lotus Notes.

More information

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

    For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
    842532  (http://support.microsoft.com/kb/842532/ ) Description of Office 2003 Service Pack 1
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with SP1 installed or without SP1 installed. However, we have tested this hotfix more extensively on Office 2003 with SP1 than we have on Office 2003 without SP1. If you install this hotfix on a computer that is running Office 2003 without SP1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
890064  (http://support.microsoft.com/kb/890064/ ) Description of the Office 2003 post-Service Pack 1 hotfix package: November 24, 2004


Registry information

You do not have to create or modify any registry keys to enable any hotfixes that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information.
   Date         Time   Version        Size       File name
   -------------------------------------------------------------------------
   21-Sep-2004  19:55  5.0.2919.6304  8,589,856  Office2003-kb885246-glb.exe

Mso.dll hotfix

Microsoft Windows Installer .msp file information.
   Date         Time   Size        File name
   --------------------------------------------------------------------
   20-Aug-2004  14:08  13,047,296  Msoff.msp (Full-file/administrative)
   20-Aug-2004  11:36   5,335,040  Msoop.msp (Optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
   Date         Time   Version      Size        File name
   ------------------------------------------------------
   18-Aug-2004  07:37  11.0.6400.0  12,222,144  Mso.dll


Riched20.dll hotfix

Microsoft Windows Installer .msp file information.
   Date         Time   Size       File name
   ------------------------------------------------------------------------
   21-Sep-2004  05:02  9,321,472  Riched20ff.msp (Full-file/administrative)
   21-Sep-2004  01:56  4,664,832  Riched20op.msp (Optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
   Date         Time   Version       Size     File name
   -------------------------------------------------------
   18-Aug-2004  07:51  5.50.99.2010  965,400  Riched20.dll

Additional notes:
  • When you use the hotfix that this article contains, you can use the standard Lotus Notes format for Notes database links: "notes:///."
  • The hotfix package provides two files: the Riched20.dll file and the Mso.dll file. These two files are independent of each other. You have to install only the Mso.dll hotfix to resolve the issue that is described in this article. The Riched20.dll hotfix resolves the issue in Outlook 2003.
  • For additional information about installing this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For additional information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
    Strategies for Updating Office 2003 Installations (http://office.microsoft.com/en-us/office-2003-resource-kit/strategies-for-updating-office-2003-installations-HA001152574.aspx)

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 2.

References

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Applies to
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
Keywords: 
kbautohotfix kbqfe kbhotfixserver kboffice2003sp2fix kbemail kbbug kbfix kbhotfixrollup kboffice2003presp2fix KB885246
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