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Article ID: 885641 - Last Review: October 26, 2007 - Revision: 1.4

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SYMPTOMS

This article discusses two hotfixes to the Direct Show Windows Media Advanced Systems Format (ASF) Filter for the following symptoms:
  • When you try to play content with multiple audio streams or with multiple video streams, and that content is encrypted by using Windows Media Digital Rights Management (WMDRM) in an application, a problem may occur. The problem occurs when you use Windows Media ASF File Reader Filter. When you do this, you may receive the following error message when the file is loaded:
    0x80070057 -- One or more arguments are invalid
    This worked correctly before you applied Microsoft Knowledge Base article 823738.
  • When you try to encode 24-bit audio or multichannel audio in an application by using Windows Media ASF File Writer, you may receive the following error message when you try to connect the graph:
    0x80040217 -- No combination of intermediate filters could be found to make the connection.

CAUSE

The problems that are described in the "Symptoms" section are caused by the following:
  • A regression was introduced by 823738.
  • The Windows Media ASF File Writer did not originally support the following:
    • Audio greater than 16 bits per sample
    • Multichannel audio

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Microsoft Windows Media Player 9 Series for Windows XP

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsXP-KB885641-v2-x86-enu.exe package now. (http://download.microsoft.com/download/8/7/4/8745532a-eec5-4ff8-be1b-31fde9c424d0/windowsxp-kb885641-v2-x86-enu.exe)

Windows Media Player 9 Series for Windows 2000 and Windows Server 2003

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsMedia9-KB885641-x86-ENU.exe package now. (http://download.microsoft.com/download/6/5/7/657f2a75-1f5f-49a2-b184-53137b069f8d/windowsmedia9-kb885641-x86-enu.exe)

Windows Media Player 10

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsMedia10-KB885641-x86-ENU.exe package now. (http://download.microsoft.com/download/1/4/5/145eb9f8-49ea-442e-8db6-0c8cef628995/windowsmedia10-kb885641-x86-enu.exe)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Media Player 9 all operating systems

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Sep-2004  15:35  9.0.0.3254        237,568  Qasf.dll         

Windows Media Player 10

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Oct-2004  18:36  10.0.0.3651       221,184  Qasf.dll         

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

APPLIES TO
  • Windows Media Format 9 Series Software Development Kit
  • Windows Media Format 9.5 Software Development Kit
Keywords: 
kbtshoot kbfix kbqfe kbhotfixserver KB885641
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