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Article ID: 885843 - Last Review: August 29, 2007 - Revision: 2.2

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SYMPTOMS

When you run a search for files or for folders across a slow network link in Microsoft Windows Server 2003 or in Microsoft Windows XP, the search result set is empty. This symptom occurs even though the files or the folders in question actually exist. Additionally, you receive the following message:
Search is complete. There are no results to display.
For example, you may experience this problem when you search a remote mapped drive over a wide area network (WAN) link.

CAUSE

This problem occurs because Windows incorrectly determines that the files or the folders in question are offline. Therefore, these files or folders are excluded from the search.

Notes
  • You may experience this problem on your Windows XP-based computer after you install the MS04-024 security update.
  • The MS04-024 security update is included with Windows XP Service Pack 2.
For more information about the MS04-024 security update, click the following article number to view the article in the Microsoft Knowledge Base:
839645  (http://support.microsoft.com/kb/839645/ ) MS04-024: A vulnerability in the Windows shell could allow remote code execution

RESOLUTION

Windows Server 2003 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions

   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   27-Sep-2004  23:08  6.0.3790.218    8,171,520  Shell32.dll 

Windows Server 2003 64-bit editions

   Date         Time   Version            Size    File name      Platform
   ----------------------------------------------------------------------
   27-Sep-2004  23:09  6.0.3790.218   12,961,280  Shell32.dll    IA-64
   27-Sep-2004  23:08  6.0.3790.218    8,171,520  Wshell32.dll   x86

Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must be running Windows XP Service Pack 1 or a later version of Windows XP.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Service Pack 1

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   20-Sep-2004  19:31  6.0.2800.1592      82,432  Fldrclnr.dll     
   20-Sep-2004  19:31  6.0.2800.1592   8,442,880  Shell32.dll      
   20-Sep-2004  19:31  5.1.2600.1592     700,928  Sxs.dll          
   20-Sep-2004  05:05  5.1.2600.1592     594,432  Xpsp2res.dll     
   20-Sep-2004  19:31  6.0.2800.1592     921,600  Comctl32.dll     
   20-Sep-2004  19:44                      1,812  Controls.man
   20-Sep-2004  19:44                        621  Comctl.man

Windows XP Service Pack 2

   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   20-Sep-2004  19:02  6.0.2900.2518   8,384,512  Shell32.dll 

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbhotfixserver kbwinxppresp3fix kbbug kbfix kbqfe kbwinserv2003presp1fix KB885843
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