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Article ID: 886677 - Last Review: October 9, 2011 - Revision: 5.0

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SYMPTOMS

When you browse a Web site that uses Shift-JIS character encoding in Microsoft Internet Explorer, some double-byte character set (DBCS) characters may appear corrupted. For example, the character may appear as a dot or bullet point.

CAUSE

This problem may occur if you do either of the following:
  • You install Microsoft Windows XP Service Pack 2 (SP2).

    For additional information about how to obtain Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
    322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack
  • You install the hotfix that is described in the following article in the Microsoft Knowledge Base:
    810323  (http://support.microsoft.com/kb/810323/ ) Some data may be truncated when you import a text file that contains a DBCS character in a Microsoft Office program on Windows XP

RESOLUTION

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsXP-KB886677-x86-enu.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=E29E54C2-715E-4F04-B995-6E060AC7E5B1&displaylang=en)
Release Date: November 19, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxppresp3fix kbwinxpsp3fix kbfix kbbug KB886677
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