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Article ID: 886716 - Last Review: October 9, 2011 - Revision: 4.0

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When you try to transcode your video production in Adobe Premiere Pro as a Moving Pictures Experts Group 2 (MPEG-2) file, the .mp2 file is not transcoded. Either Adobe Premiere Pro or your Microsoft Windows XP-based computer may stop responding (hang).


This problem may occur after you update your computer to Windows XP Service Pack 2 (SP2).


To correct this issue, the following file is available for download from the Microsoft Download Center:

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Download the 886716 package now. (
Release Date: February 18, 2005

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  ( ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.


To install this update, you must have Microsoft Windows XP Service Pack 2 (SP2) installed.

Restart information

You must restart your computer after you apply this update.

Update replacement information

This hotfix is not replaced by any later update.

Registry information

You do not have to create or modify any registry keys to enable any updates that this package contains.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   10-Nov-2004  22:56  5.1.2600.2558  1,852,928  Acgenral.dll
   10-Nov-2004  22:58                 1,192,266  Sysmain.sdb
Note When you apply this hotfix package, you may receive an alert from any spyware-monitoring tools that are installed on your computer. This is typical behavior that you can safely ignore.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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