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Article ID: 887173 - Last Review: August 29, 2007 - Revision: 2.2

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SYMPTOMS

After your Microsoft Windows XP-based computer resumes from hibernation, and then you use the Safely Remove Hardware function to remove a USB floppy disk drive, the computer stops responding (hangs).

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   29-Dec-2004  00:42  5.1.2600.1616      23,552  Usbstor.sys
   28-Dec-2004  23:58  5.1.2600.2586      26,368  Usbstor.sys
 
Windows XP, 64-bit version

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   29-Dec-2004  00:42  5.1.2600.1616      87,424  Usbstor.sys



STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix KB887173
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