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Article ID: 887189 - Last Review: August 29, 2007 - Revision: 3.2

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SYMPTOMS

Assume the following scenario: You use a Terminal Services session on a Microsoft Windows Server 2003-based computer or on a Microsoft Windows XP-based computer to connect to a Distributed File System (DFS) share in a domain-based DFS root. Additionally, the following conditions are true:
  • The DFS root is hosted on a Windows Server 2003-based domain controller or on a Microsoft Windows 2000-based domain controller.
  • If the DFS root is hosted on a Windows Server 2003-based domain controller, the Shadow Copies of Shared Folders feature is not enabled on that domain controller.
  • The DFS share is a shared folder on a computer that is running Windows Server 2003. The Shadow Copies of Shared Folders feature is enabled on that server.
When you view the properties of a file or of a folder that is in the shared folder, the Previous Versions tab is not displayed in the FileNameOrFolderName Properties dialog box. You expect the Previous Versions tab to be present if the Shadow Copies of Shared Folders feature is enabled on the server.

CAUSE

When you view the properties of a file or of a folder, the Windows client computer checks to determine whether snapshots are available. The information about snapshots is cached on the client computer. If the Shadow Copies of Shared Folders feature is not enabled on the server that hosts the DFS root, the client detects that snapshots are not available. This information is cached on the client computer and is applied to all folders and subfolders under the DFS root, even though snapshots are available for the folders and for the subfolders.

RESOLUTION

Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites

No prerequisites are required.
Restart requirement

You must restart your computer after you apply this hotfix.
Hotfix replacement information

This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions

Date         Time   Version       Size    File name
---------------------------------------------------
06-Jan-2005  02:06  6.0.3790.245  69,120  Twext.dll 

Windows Server 2003, 64-bit edition

Date         Time   Version        Size    File name  Platform
--------------------------------------------------------------
06-Jan-2005  02:02  6.0.3790.245  154,112  Twext.dll     IA-64
06-Jan-2005  02:06  6.0.3790.245   69,120  Wtwext.dll     x86

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites

No prerequisites are required.
Restart requirement

You must restart your computer after you apply this hotfix.
Hotfix replacement information

This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit editions

Date         Time   Version        Size    File name  SP level
--------------------------------------------------------------
15-Dec-2004  18:50  6.0.3800.2580  45,056  Twext.dll    SP2   
15-Dec-2004  19:04  6.0.3800.1613  39,936  Twext.dll    SP1
Windows XP, 64-Bit Edition

Date         Time   Version         Size    File name  Platform
---------------------------------------------------------------
15-Dec-2004  18:59  6.0.3800.1613  130,560  Twext.dll    IA-64
15-Dec-2004  19:04  6.0.3800.1613   39,936  Wtwext.dll    x86

WORKAROUND

To work around this problem, enable the Shadow Copies of Shared Folders feature on the Windows Server 2003-based domain controller that hosts the DFS root. To do this, follow these steps:
  1. Click Start, right-click My Computer, and then click Manage.
  2. Expand System Tools if it is not already expanded.
  3. Right-click Shared Folders, point to All Tasks, and then click Configure Shadow Copies.
  4. Click the volume that hosts the DFS root, and then click Enable.
  5. If you are prompted to confirm the operation, click Yes.
  6. Click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Volume Copy Shadow Service, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/B45C7507-B7AD-420E-A981-C273C2012A831033.mspx (http://technet2.microsoft.com/windowsserver/en/library/B45C7507-B7AD-420E-A981-C273C2012A831033.mspx)
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB887189
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