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Article ID: 887823 - Last Review: June 20, 2014 - Revision: 3.0

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Symptoms

When you try to put your portable computer on standby during a power outage or during a brownout that causes fluctuating power, the Microsoft Windows XP operating system stops responding and does not go on standby.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows XP Service Pack 1 (SP1)

   Date         Time   Version              Size  File name
   --------------------------------------------------------------
   22-Oct-2004  07:29  5.1.2600.1605   1,900,032  Ntkrnlmp.exe     
   22-Oct-2004  07:29  5.1.2600.1605   1,955,840  Ntkrnlpa.exe     
   22-Oct-2004  07:29  5.1.2600.1605   1,928,704  Ntkrpamp.exe     
   22-Oct-2004  08:33  5.1.2600.1605   2,088,448  Ntoskrnl.exe

Microsoft Windows XP Service Pack 2 (SP2)

   Date         Time   Version              Size  File name
   --------------------------------------------------------------
   22-Oct-2004  08:26  5.1.2600.2536   2,135,552  Ntkrnlmp.exe     
   21-Oct-2004  14:53  5.1.2600.2536   2,056,832  Ntkrnlpa.exe     
   22-Oct-2004  06:53  5.1.2600.2536   2,015,232  Ntkrpamp.exe     
   22-Oct-2004  08:20  5.1.2600.2536   2,179,456  Ntoskrnl.exe

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB887823
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