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Article ID: 888432 - Last Review: August 29, 2007 - Revision: 2.2

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SYMPTOMS

When a component such as Wireless Networking in Microsoft Windows XP runs in the same Svchost.exe process with the Windows Time service (W32Time), you may experience the following symptoms:
  • The component stops or is disabled unexpectedly.
  • The Windows Time service stops unexpectedly.

CAUSE

This problem occurs when the event log is full. If the Windows Time service cannot write an event log entry, the service stops. When the Windows Time service stops unexpectedly, other components that are running in the same Svchost.exe process may be stopped or disabled.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Windows XP Service Pack 1 (SP1) or later versions installed.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to enable any hotfixes that this package contains.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit versions
   Date         Time   Version        Size     File name    Service pack
   -----------------------------------------------------------------------------
   22-Nov-2004  17:34  5.1.2600.1610  168,960  W32time.dll  Service Pack 1 (SP1)
   22-Nov-2004  17:30  5.1.2600.2567  174,592  W32time.dll  Service Pack 2 (SP2)

Windows XP Service Pack 1 (SP1), 64-bit versions
   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   22-Nov-2004  15:33  5.1.2600.1610  436,224  W32time.dll   IA-64
   22-Nov-2004  15:34  5.1.2600.1610  168,960  Ww32time.dll  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxppresp3fix kbfix kbbug KB888432
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