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Article ID: 889073 - Last Review: June 20, 2014 - Revision: 6.0

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When you deploy a Microsoft Windows XP Service Pack 2 (SP2) System Preparation Tool (Sysprep) image on your Windows XP SP2-based computer, the Internet Information Services (IIS) service and the Simple Mail Transfer Protocol (SMTP) service do not start. Additionally, the following events are logged in the Event Viewer System log:

Event Type: Error
Event Source: SMTPSVC
Event Category: None
Event ID: 116
Computer: Computer Name
Description: The service metabase path '/LM/SMTPSVC/' could not be opened. The data is the error code.

For additional information specific to this message please visit the Microsoft Online Support site located at:
Data: 0000: 03 00 00 00 ....

Event Type: Error
Event Source: W3SVC
Event Category: None
Event ID: 116
Computer: Computer Name
Description: The service metabase path '/LM/W3SVC/' could not be opened. The data is the error code.
Data: 0000: 03 00 00 00 ....


This problem occurs because Windows XP SP2 installs the Iischema-update.md0 file in the MetaBack folder when registering the Iischema.dll file. The MetaBack folder is located at %SystemRoot%\System32\Inetsrv.

Note The %SystemRoot% folder is the folder where you installed Microsoft Windows.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix. You must rebuild your Windows XP source image, then install the hotfix, and then restart Windows. Then you can run Sysprep.exe.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size     File name
   10-Nov-2004  22:54  6.0.2600.2560     504,832  Iis.dll          


To work around this problem, use one of the following methods:
  • Install the Windows XP SP2 Sysprep image from a Windows XP SP2 integrated source.
  • Install Windows XP SP2 before you install IIS.
  • Delete the Iischema-update.md0 file before you run Sysprep. To do this, follow these steps:
    1. Open Windows Explorer.
    2. Locate and then double-click the %SystemRoot%\System32\Inetsrv\MetaBack folder.
    3. Right-click iischema-update.md0, and then click Delete.
    4. When you are prompted to confirm the deletion, click Yes.
    5. Quit Windows Explorer.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
kbautohotfix kbqfe kbhotfixserver kbwinxppresp3fix kbwinxpsp3fix kbfix kbbug KB889073
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