Microsoft small business knowledge base

Article ID: 889323 - Last Review: June 20, 2014 - Revision: 3.0

Hotfix Download Available
View and request hotfix downloads

On This Page


A non-administrative user can remotely shut down a Microsoft Windows XP Service Pack 1 (SP1)-based computer by using the TSShutdn.exe command.


This problem occurs because the Remote Desktop does not check the Force shutdown from a remote system user right.


Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Windows XP SP1

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows XP 32-bit versions
   Date         Time   Version            Size    File name
   16-Mar-2005  17:36  5.1.2600.1646      32,768  Cfgbkend.dll     
   16-Mar-2005  17:36  5.1.2600.1646      30,720  Pchsvc.dll       
   16-Mar-2005  17:36  5.1.2600.1646      39,424  Racpldlg.dll     
   16-Mar-2005  17:36  5.1.2600.1646      44,544  Regapi.dll       
   16-Mar-2005  17:36  5.1.2600.1646      41,472  Safrslv.dll      
   16-Mar-2005  01:44  5.1.2600.1646     130,560  Sessmgr.exe      
   16-Mar-2005  17:36  5.1.2600.1646     200,192  Termsrv.dll      
   16-Mar-2005  17:36  5.1.2600.1646      88,064  Tscfgwmi.dll     
   16-Mar-2005  01:46  5.1.2600.1646     594,432  Xpsp2res.dll     
   25-Feb-2005  03:53          371,936  Updspapi.dll     
Windows XP 64-bit versions
   Date         Time   Version            Size    File name	 Platform																													     Platform
   16-Mar-2005  16:33  5.1.2600.1646     104,448  Cfgbkend.dll   IA-64
   16-Mar-2005  16:33  5.1.2600.1646     110,592  Pchsvc.dll     IA-64
   16-Mar-2005  16:33  5.1.2600.1646     106,496  Racpldlg.dll   IA-64
   16-Mar-2005  16:33  5.1.2600.1646     127,488  Regapi.dll     IA-64
   16-Mar-2005  16:33  5.1.2600.1646     111,616  Safrslv.dll    IA-64
   16-Mar-2005  00:58  5.1.2600.1646     423,424  Sessmgr.exe    IA-64
   16-Mar-2005  16:33  5.1.2600.1646     622,592  Termsrv.dll    IA-64
   16-Mar-2005  16:33  5.1.2600.1646     326,144  Tscfgwmi.dll   IA-64
   16-Mar-2005  01:06  5.1.2600.1646     593,920  Xpsp2res.dll   IA-64
   16-Mar-2005  16:36  5.1.2600.1646      44,544  Wregapi.dll    X86
   16-Mar-2005  00:46  5.1.2600.1646     594,432  Wxpsp2res.dll  X86
   25-Feb-2005  02:50          639,712  Updspapi.dll   IA-64

Important This problem has been resolved in Microsoft Windows XP Service Pack 2 (SP2).


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
kbautohotfix kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB889323
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support