When you browse a Web site by using Microsoft Internet
Explorer on a computer that is running Microsoft Windows XP Service Pack 2
(SP2), you may receive an "access denied" error message. The error message may
occur when a Web site redirects you to a Web page that contains script that
accesses the document.all
This problem may occur because, when the script code
accesses the document.all
collection after a client-side script redirect, the context of
the earlier document.all
collection is lost.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
07-Dec-2004 20:21 6.00.2900.2577 3,006,976 Mshtml.dll
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These problems
might require that you reinstall your operating system. Microsoft cannot
guarantee that these problems can be solved. Modify the registry at your own
You receive this error message only if the
computer is running Windows XP SP2. After you apply this hotfix, restart the
computer, and then follow these steps.Note
This hotfix is included in the MS05-038
Internet Explorer cumulative update. The following steps to set the registry
key value are not
to enable this hotfix when MS05-038
is installed on the computer.
- Exit Internet Explorer.
- Click Start, click Run,
type regedit in the Open box, and then
- Locate and then click the following registry key:
- Create a new key that is named FeatureControl under the key
that is listed in step 3.
- Create a new key that is named
FEATURE_REDIRECT_COLLECTIONCACHE_KB889386 under the key that is listed in step
- Select the FEATURE_REDIRECT_COLLECTIONCACHE_KB889386
- On the Edit menu, point to
New, and then click DWORD value.
- Type iexplore.exe, and then press
- Right-click iexplore.exe, and then click
- In the Value data box, type
00000001, and then click OK.
- On the File menu, click
For more information about Internet Explorer object caching,
visit the following Microsoft Web site: