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Article ID: 889389 - Last Review: August 29, 2007 - Revision: 2.3

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SYMPTOMS

When you run an HTML application in Microsoft Internet Explorer 6 Service Pack 1 (SP1), Internet Explorer may intermittently quit when you close a window in the HTML application.

Additionally, one or more events that are similar to the following events may be logged in the Application log in Windows:

Event ID: 1000

Event ID: 1000
Event type: Error
Description: Faulting application iexplore.exe, version 6.0.2800.1106, faulting module mshtml.dll, version 6.0.2800.1438, fault address 0x0007e4ce.

Event ID: 4097

Event ID: 4097
Event type: Error
Description: The application, C:\Program Files\Internet Explorer\iexplore.exe, generated an application error The error occurred on 07/22/2004 @ 14:16:52.814 The exception generated was c0000005 at address 635FE4CE (MSHTML!CDoc::GetSelectionType).

RESOLUTION

Update information

To resolve this problem, install security update 867282 (MS05-014). For additional information about security update 867282, visit the following Microsoft Web sites:

Consumer:

http://www.microsoft.com/protect/computer/updates/bulletins/default.mspx (http://www.microsoft.com/protect/computer/updates/bulletins/default.mspx)

IT professional:

http://www.microsoft.com/technet/security/bulletin/ms05-014.mspx (http://www.microsoft.com/technet/security/bulletin/ms05-014.mspx)

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name
   --------------------------------------------------------------
   19-Jan-2005  19:11  6.0.2900.2599   3,008,000  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • Microsoft Windows XP Professional Service Pack 2 (SP2)
    • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix KB889389
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