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Article ID: 890927 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

When you disconnect a mobile device, such as a Pocket PC or a Smartphone, a Microsoft Windows XP-based computer may stop responding.

CAUSE

This problem may occur if the mobile device uses Remote Network Driver Interface Specification (RNDIS).

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, x86-based versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-Feb-2005  01:29                      3,068  Netrndis.inf
   16-Feb-2005  01:29  5.1.2600.1624      29,568  Rndismp.sys
   16-Feb-2005  01:29  5.1.2600.1624      29,568  Rndismpx.sys
   16-Feb-2005  01:29  5.1.2600.1624      12,032  Usb8023.sys
   16-Feb-2005  01:29  5.1.2600.1624      12,032  Usb8023x.sys
   27-Jan-2005  20:24  5.1.2600.2604      30,592  Rndismp.sys
   27-Jan-2005  20:24  5.1.2600.2604      30,592  Rndismpx.sys
   27-Jan-2005  20:24  5.1.2600.2604      12,800  Usb8023.sys
   27-Jan-2005  20:24  5.1.2600.2604      12,800  Usb8023x.sys

Windows XP, Itanium-based version

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-Feb-2005  00:40                      3,068  Netrndis.inf
   16-Feb-2005  00:40  5.1.2600.1624     103,040  Rndismp.sys
   16-Feb-2005  00:40  5.1.2600.1624     103,040  Rndismpx.sys
   16-Feb-2005  00:40  5.1.2600.1624      41,472  Usb8023.sys
   16-Feb-2005  00:40  5.1.2600.1624      41,472  Usb8023x.sys

Windows XP with Service Pack 1, x86-based versions
Date         Time     Version             Size   File name 
-------------------------------------------------------------- 
16-Feb-2005  01:29                       3,068   Netrndis.inf 
16-Feb-2005  01:29    5.1.2600.1624     29,568   Rndismp.sys 
16-Feb-2005  01:29    5.1.2600.1624     29,568   Rndismpx.sys 
16-Feb-2005  01:29    5.1.2600.1624     12,032   Usb8023.sys 
16-Feb-2005  01:29    5.1.2600.1624     12,032   Usb8023x.sys
Windows XP with Service Pack 2, x86-based versions
Date         Time     Version             Size   File name 
-------------------------------------------------------------- 
27-Jan-2005  20:24    5.1.2600.2604     30,592   Rndismp.sys 
27-Jan-2005  20:24    5.1.2600.2604     30,592   Rndismpx.sys 
27-Jan-2005  20:24    5.1.2600.2604     12,800   Usb8023.sys 
27-Jan-2005  20:24    5.1.2600.2604     12,800   Usb8023x.sys
Windows XP with Service Pack 1, Itanium-based versions
Date         Time     Version             Size   File name 
-------------------------------------------------------------- 
15-Feb-2005  09:40                       3,068   Netrndis.inf 
15-Feb-2005  09:40    5.1.2600.1624    103,040   Rndismp.sys 
15-Feb-2005  09:40    5.1.2600.1624    103,040   Rndismpx.sys 
15-Feb-2005  09:40    5.1.2600.1624     41,472   Usb8023.sys 
15-Feb-2005  09:40    5.1.2600.1624     41,472   Usb8023x.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbqfe kbhotfixserver KB890927
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