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Article ID: 891595 - Last Review: June 20, 2014 - Revision: 3.0

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Symptoms

The Bluetooth File Transfer Wizard is missing from the Communications menu in Microsoft Windows XP Service Pack 2 (SP2). To locate the Communications menu, click Start, point to All Programs, and then point to Communications.

Cause

By default, when you upgrade your Windows XP-based computer to Windows XP SP2, third-party or OEM files are not updated or overwritten. This issue may occur when the following conditions are true:
  • You have a Bluetooth device and software installed on your computer.
  • You upgrade your computer to Windows XP SP2.
  • A previously installed Bluetooth driver is provided by a third-party or OEM.

Workaround

To work around this issue, use one of the following methods.

Method 1: Use the /o command-line switch

To overwrite the third-party or OEM files without a prompt, use the /o command-line switch when you run the Setup program for Windows XP SP2.

For additional information about the /o command-line switch, click the following article number to view the article in the Microsoft Knowledge Base:
262841  (http://support.microsoft.com/kb/262841/ ) Command-line switches for Windows software update packages


Method 2: Update the Bluetooth device driver

To update the Bluetooth device driver, complete the Windows XP SP2 update, and then follow these steps:
  1. Click Start, click Control Panel, click Performance and Maintenance, and then click System.
  2. On the Hardware tab, click Device Manager.
  3. Right-click your Bluetooth device, and then click Properties.
  4. On the Driver tab, click Update Driver.
  5. Follow the instructions in the Hardware Update Wizard.
Keywords: 
kbtshoot kbprb KB891595
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