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Article ID: 893225 - Last Review: June 20, 2014 - Revision: 5.0

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Symptoms

When you open a document in a program, and then you click Print on the File menu of the program to print the document, you experience one or more of the following symptoms:
  • You experience a long delay before the print dialog box appears. The delay may be longer if you use a third-party printing client such as the Novell iPrint client.
  • You experience a long delay before the document starts to print.
These symptoms occur if the following conditions are true:
  • The computer is running Microsoft Windows XP with Service Pack 2 (SP2) or Microsoft Windows Server 2003.
  • A default network printer is installed, and the URL of the printer has more than 31 characters.
  • You are printing to a printer that uses the Microsoft Internet Print Provider (IPP).

Resolution

Microsoft Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 installed.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Comdlg32.dll6.0.2900.2697276,99214-Jun-200503:15x86SP2
Spoolss.dll5.1.2600.269774,75214-Jun-200503:15x86SP2

Microsoft Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Hotfix information

Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-bit versions with no service packs installed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Comdlg32.dll6.0.3790.428267,26420Oct200501:48x86
Spoolss.dll5.2.3790.42881,92020Oct200501:48x86
Windows Server 2003, 32-bit versions with Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Comdlg32.dll6.0.3790.2552281,60020Oct200502:01x86SP1
Spoolss.dll5.2.3790.255287,55220Oct200502:01x86SP1
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Comdlg32.dll6.0.3790.2552457,72819Oct200511:26x64SP1Not Applicable
Spoolss.dll5.2.3790.2552167,93619Oct200511:26x64SP1Not Applicable
Wcomdlg32.dll6.0.3790.2552281,60019Oct200511:26x86SP1WOW
Windows Server 2003, Itanium-based versions with no service packs installed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Comdlg32.dll6.0.3790.428723,96819Oct200511:26IA64Not Applicable
Spoolss.dll5.2.3790.428235,00819Oct200511:26IA64Not Applicable
Wcomdlg32.dll6.0.3790.428267,26419Oct200511:26x86WOW
Windows Server 2003, Itanium-based versions with Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Comdlg32.dll6.0.3790.2552764,41619Oct200511:26IA64SP1Not Applicable
Spoolss.dll5.2.3790.2552254,46419Oct200511:26IA64SP1Not Applicable
Wcomdlg32.dll6.0.3790.2552281,60019Oct200511:26x86SP1WOW

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

More information

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Applies to
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbhotfixserver kbprint kbclient kbnetwork kbperformance kbfix KB893225
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