DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 894028 - Last Review: October 6, 2011 - Revision: 3.0

SYMPTOMS

After you install the Microsoft Office 2004 for Mac Standard Edition upgrade, you receive the following error message when you start an Office 2004 for Mac program:
Upgrade Verification

To continue installation, select the folder that contains the earlier version of the software (Microsoft Office X folder, for example). The folder can be located on either your computer or the CD-ROM from which you originally installed the earlier version of the software.

CAUSE

This problem occurs because the Office 2004 upgrade verification program cannot find a qualifying product that is installed on the computer.

RESOLUTION

For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
892962  (http://support.microsoft.com/kb/892962/ ) How to troubleshoot Office for Mac installation issues

APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kbupgrade kbsetup kbtshoot kbprb KB894028
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support