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Article ID: 894179 - Last Review: September 22, 2011 - Revision: 4.0

Hotfix Download Available
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SYMPTOMS

In Microsoft Internet Explorer 6, you may receive an error message that is similar to the following when you try to open the Internet Options dialog box:
This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.
This issue may occur after you click Open, Save, or Cancel in a File Download - Security Warning dialog box.

CAUSE

This issue occurs because you try to download a MIME-type file that has a Content-Disposition content header.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   ---------------------------------------------------------
   04-Mar-2005  20:53  6.0.2900.2624  1,484,288  Shdocvw.dll

WORKAROUND

To work around this issue, visit another Web page, and then open the Internet Options dialog box. This issue occurs only when the file download page remains open in your browser.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Internet Explorer 6.0
Keywords: 
kbautohotfix kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbhotfixserver KB894179
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