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Article ID: 896344 - Last Review: August 23, 2007 - Revision: 3.8

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SYMPTOMS

When you use the File and Settings Transfer Wizard on a computer that is running a 32-bit edition of Microsoft Windows XP to transfer your files and settings, and then you try to use the File and Settings Transfer Wizard on a computer that is running Microsoft Windows XP Professional x64 Edition to restore the files and settings that you copied earlier, you may receive the following error message:
Your migration store was created with a previous version of File and Settings Transfer Wizard. Please collect your settings using the current version of the Files and Settings Transfer Wizard. It is available on the Windows XP x64 edition CD under Perform Additional Tasks. You can also create a wizard disk by running the wizard on your Windows XP x64 Edition computer.

CAUSE

This behavior occurs because the File and Settings Transfer Wizard that is included in 32-bit versions of Windows XP is not compatible with the File and Settings Transfer Wizard that is included in Windows XP Professional x64 Edition.

RESOLUTION

Hotfix information

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Apr-2005  22:57                     72,387  Archvapp.inf
   27-Apr-2005  23:15  5.1.2600.2665      17,920  Cobramsg.dll     
   28-Apr-2005  19:16  5.1.2600.2665     133,120  Guitrn.dll       
   28-Apr-2005  19:16  5.1.2600.2665     115,200  Guitrna.dll      
   27-Apr-2005  23:15  5.1.2600.2665       2,560  Iconlib.dll      
   28-Apr-2005  19:16  5.1.2600.2665      19,968  Log.dll          
   27-Apr-2005  22:57                    282,296  Migapp.inf
   28-Apr-2005  19:16  5.1.2600.2665     274,432  Migism.dll       
   27-Apr-2005  22:57                      2,978  Migism.inf
   28-Apr-2005  19:16  5.1.2600.2665     261,120  Migisma.dll      
   28-Apr-2005  00:12  5.1.2600.2665     103,424  Migload.exe      
   27-Apr-2005  22:57                     66,509  Migsys.inf
   27-Apr-2005  22:57                      4,060  Miguser.inf
   28-Apr-2005  00:12  5.1.2600.2665     245,248  Migwiz.exe       
   06-Feb-2005  05:11                      2,575  Migwiz.htm
   27-Apr-2005  22:57                      4,638  Migwiz.inf
   04-Apr-2005  23:34                      1,392  Migwiz.man
   06-Feb-2005  05:11                      1,644  Migwiz2.htm
   28-Apr-2005  00:12  5.1.2600.2665     241,152  Migwiza.exe      
   28-Apr-2005  19:16  5.1.2600.2665     215,552  Script.dll       
   28-Apr-2005  19:16  5.1.2600.2665     199,680  Scripta.dll      
   27-Apr-2005  22:57                    825,260  Sysfiles.inf
   28-Apr-2005  19:16  5.1.2600.2665     193,024  Sysmod.dll       
   28-Apr-2005  19:16  5.1.2600.2665     173,568  Sysmoda.dll      
   27-Apr-2005  22:57                     13,962  Usmtdef.inf

Hotfix installation information

Apply this hotfix to computers that are running a 32-bit edition of Windows XP.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

The Files and Settings Transfer Wizard included in Windows XP SP2 does not support gathering data from a 32-bit Windows XP environment and applying it in a 64-bit Windows XP environment. Install this update to enable support for collecting data in a 32-bit Windows XP environment and applying it to a 64-bit Windows XP environment. For information about how to install this update, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=6C2F2318-CBDB-47C0-B7C2-77C4CC37A450&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=6C2F2318-CBDB-47C0-B7C2-77C4CC37A450&displaylang=en)

After you install this update, you may have to restart your computer.

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

APPLIES TO
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
atdownload kbqfe kbtshoot kbprb KB896344
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