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Article ID: 896900 - Last Review: March 28, 2007 - Revision: 2.5

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SYMPTOMS

If you try to install Microsoft Windows Server 2003, the computer stops responding (hang). This symptom occurs during the early part of Text mode Setup, and immediately after the following message disappears:
Press F2 to run Automated System Recovery (ASR)

CAUSE

This problem may occur because of a bug check error in HalpFindACPIT that occurs early in the startup process. The error occurs because Setup incorrectly calculates the number of pages that are spanned by the ACPI differentiated system description table (DSDT). In an ACPI BIOS, the DSDT contains the Differentiated Definition Block. This block supplies the implementation and configuration information about the base computer system. The operating system always inserts the DSDT information into the ACPI Namespace at system boot time, and never removes the DSDT information.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.To resolve this problem, follow these steps:
  1. Create a shared resource to distribute Windows Server 2003.
  2. Replace the existing files on the shared resource with the files that are included in this hotfix. For more information about how to integrate software updates into the Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:
    828930  (http://support.microsoft.com/kb/828930/ ) How to integrate software updates into your Windows installation source files

Prerequisites

No prerequisites are required.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-May-2005  03:01  5.2.3790.2439     116,736  Halaacpi.dll     
   06-May-2005  03:01  5.2.3790.2439      82,944  Halacpi.dll      
   06-May-2005  03:01  5.2.3790.2439     118,272  Halmacpi.dll     
   06-May-2005  03:02                    298,096  Setupldr.bin
   06-May-2005  03:02  5.2.3790.2439     278,016  Setupldr.exe     

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Keywords: 
kbautohotfix kbwinserv2003presp2fix kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB896900
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