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Article ID: 897166 - Last Review: October 9, 2011 - Revision: 5.0

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SYMPTOMS

If you click a hyperlink to open a form in Microsoft Internet Explorer 6 Service Pack 1 (SP1), you experience the following symptoms:
  • You receive the following error message:
    Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
  • If you click the click here link in this error message, and then click the click here link to view technical information about the error report, the following information is displayed:
    Exception Information
    Code: 0xc0000005
  • If you click Send Error Report or Don't Send in this error message, you receive an error message that is similar to the following error message:
    The instruction at "0x30cb05e4" referenced memory at "0x00000000". The memory could not be "written".

    Click on OK to terminate the program.

CAUSE

This problem occurs if the following conditions are true:
  • The Internet Explorer Content Advisor feature is enabled.
  • The Users can see sites that have no rating check box is selected on the Content Advisor General tab.

RESOLUTION

Microsoft Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) installed to apply this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-bit versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Apr-2005  18:10    6.0.3790.314  2,930,688   Mshtml.dll
Windows Server 2003, Itanium-based versions
   Date         Time   Version            Size    File name     Platform
   ---------------------------------------------------------------------
   21-Apr-2005  18:06  6.0.3790.314    8,231,936  Mshtml.dll     IA-64
   21-Apr-2005  18:10  6.0.3790.314    2,930,688  Wmshtml.dll    x86
Windows Server 2003 with Service Pack 1, 32-bit versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Jun-2005  04:42  6.0.3790.2461   3,109,376  Mshtml.dll    
Windows Server 2003 with Service Pack 1, Itanium-based versions
   Date         Time   Version            Size    File name     Platform
   ---------------------------------------------------------------------
   09-Jun-2005  06:57  6.0.3790.2461   9,283,584  Mshtml.dll    IA-64
   09-Jun-2005  06:57  6.0.3790.2461   3,109,376  Wmshtml.dll   x86
Windows Server 2003 with Service Pack 1, x64-based versions
   Date         Time   Version            Size    File name    
   --------------------------------------------------------------
   09-Jun-2005  06:57  6.0.3790.2461   5,932,544  Mshtml.dll      
   09-Jun-2005  06:57  6.0.3790.2461   3,109,376  Wmshtml.dll  

Microsoft Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) installed to apply this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP or Windows XP Service Pack 1

Date         Time   Version            Size    File name
--------------------------------------------------------------
21-Apr-2005  01:09   6.0.2800.1504  2,703,360   Mshtml.dll


Windows XP Service Pack 2

Date         Time   Version            Size    File name
--------------------------------------------------------------
21-Apr-2005  06:26   6.0.2900.2659  3,014,144   Mshtml.dll

Microsoft Windows 2000 Service Pack 4

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) installed to apply this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name
--------------------------------------------------------------
21-Apr-2005  01:09   6.0.2800.1504  2,703,360   Mshtml.dll

WORKAROUND

To work around this problem, turn off the Internet Explorer Content Advisor feature. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Content tab, and then click Disable.
  4. Type your supervisor password, and then click OK.
  5. If you receive the following message, click OK:
    Content Advisor has been turned off. Make sure you turn it on again before you allow someone else to use your computer.
  6. Click OK.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6. This problem was first corrected in Windows Server 2003 Service Pack 2.

APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug kbHotfixServer KB897166
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