DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 898058 - Last Review: January 8, 2007 - Revision: 3.7

On This Page

SUMMARY

Microsoft has released the Office 2003 post-Service Pack 1 hotfix package for Microsoft Office 2003. This article describes the following information about the hotfix package:
  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart the computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Office 2003 issues that are fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated April 28, 2005.

Issues that the hotfix package fixes

This hotfix package fixes the following issue:
  • 897577  (http://support.microsoft.com/kb/897577/ ) You receive an "Another version of this product is installed" error message when you try to help protect or to open an IRM document in an Office 2003 program
This hotfix package also fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • When you click a hyperlink in an Office 2003 document to open a file, a second copy of the file is opened. This issue may occur when the following conditions are true:
    • The file is in a different folder than the Office 2003 document.
    • The file is already open in another program.
  • If you open an Office 2003 file that is an attachment to an e-mail message in Outlook Web Access (OWA) over HTTP, you are prompted for your user name and for your password.

    If you type your user name and your password, the file opens as expected when you click OK.

    However, if you click Cancel, you are prompted again for your user name and for your password. After you repeatedly click Cancel to cancel the request for your user name and for your password, the file is opened as read-only.

MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

Hotfix information

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the Office 2003 post-Service Pack 1 hotfix package now. (http://download.microsoft.com/download/5/c/4/5c4fc572-4d54-4be0-acfe-b8d5a0ea4857/office2003-kb898058-glb.exe)

Release Date: April 28, 2005

For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Notes
  • You do not need to contact Microsoft Product Support Services to download and install this hotfix.
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

    For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
    842532  (http://support.microsoft.com/kb/842532/ ) Description of Office 2003 Service Pack 1
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without Office 2003 SP1 installed.

    However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to enable any hotfixes that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
   Date         Time   Version      Size       File name
   -----------------------------------------------------------------------
   28-Apr-2005  19:23  11.0.6505.0  7,539,448  Office2003-kb898058-glb.exe

Microsoft Windows Installer .msp file information
   Date         Time   Size        File name
   --------------------------------------------------------------------
   28-Apr-2005  19:22  13,308,928  Msoff.msp (full-file/administrative)
   28-Apr-2005  19:21   5,663,232  Msoop.msp (optimized)

After you install this hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
   Date         Time   Version      Size        File name
   ------------------------------------------------------
   11-Sep-2004  00:39  11.0.6404.0     161,984  Ietag.dll        
   22-Apr-2005  03:57  11.0.6505.0  12,235,968  Mso.dll

Note For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx (http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx)

REFERENCES

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates


APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
Keywords: 
atdownload kbqfe kboffice2003sp2fix kbpubtypekc kbemail kbopenfile kbbug kbfix kbhotfixrollup kboffice2003presp2fix KB898058
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support