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Article ID: 898778 - Last Review: November 15, 2007 - Revision: 2.4

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SUMMARY

Microsoft has released the Office 2003 post-Service Pack 2 hotfix package for Microsoft Office 2003.
This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart your computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.

INTRODUCTION

This article describes the Microsoft Office 2003 issues that are fixed in the hotfix package that is dated November 10, 2005.

Issues that the hotfix package fixes

This hotfix package fixes the following issues.
  • 899905  (http://support.microsoft.com/kb/899905/ ) In PowerPoint 2003, when you try to open a presentation file was created in an earlier version of PowerPoint, the presentation file does not open, or the presentation file opens slower than you expect
  • 900460  (http://support.microsoft.com/kb/900460/ ) The Private Bytes counter in Performance Monitor may continually increase when an ActiveX control that is in an Office 2003 document is updated
  • 900258  (http://support.microsoft.com/kb/900258/ ) A hyperlink that contains three forward slashes contains only one forward slash when you insert the hyperlink into a Word 2003 document
  • 905875  (http://support.microsoft.com/kb/905875/ ) An Excel 2003 chart may be truncated or cutoff when you view or save the Excel 2003 chart as a Web page
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • When you open a Microsoft Office Word 2003 document that has a smart document attached to it, the Word 2003 document does not open. Additionally, you receive the following error message:
    Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.
    When you view the data in the error report, the error report contains an error signature that is similar to the following error signature:
    Collapse this tableExpand this table
    Application nameApplication versionModule nameModule versionOffset
    Winword.exe11.0.6359.0Mso.dll11.0.6408.0000bdbe3
    This issue may occur if you use the keyboard to open the document from the list of recently used files. For example, you click the File menu and then press 3 to open the third document on the list of recently used files.
  • You are working in a terminal services environment on a computer that is running a 64-bit version of Microsoft Windows, such as Microsoft Windows Server 2003, Enterprise x64 Edition. The first time that you open Microsoft Office Outlook 2003 in this environment, Outlook 2003 may unexpectedly quit. When Outlook 2003 quits, you do not receive an error message. However, you receive the following error message shortly afterward:
    Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
    When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
    Collapse this tableExpand this table
    Application nameApplication versionModule nameModule versionOffset
    Outlook.exe11.0.6353.0Ntdll.dll5.1.2600.2180000105f8
  • When you refresh the data from a dynamic XML link in Microsoft Office Excel 2003, the data is not refreshed. Additionally, you receive the following error message:
    Error: Data Source not found.
  • A Group Policy object (GPO) has been applied on the computer to hide a specific drive. However, when you click the down-arrow in the Look in box in the Open dialog box in an Office 2003 program, the drive is still available.
  • When you try to create a new appointment in Outlook 2003, Outlook 2003 unexpectedly quits. Additionally, you receive the following error message:
    Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
    When you view the data in the error report, the error report contains an error signature that is similar to the following error signature:
    Collapse this tableExpand this table
    Application nameApplication versionModule nameModule versionOffset
    Outlook.exe11.0.5510.0Mso.dll11.0.5703.00006ed0e
    This issue may occur if the following registry key has a "Null" value in the Server Name string:
    HKEY_CURRENT_USER\Software\Microsoft\User Location Service\Client
  • In Excel 2003, you open a workbook that contains complex scripting. When the script is run, Excel 2003 may unexpectedly quit.

MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 2 hotfix. To install the hotfix, you must have Office 2003 Service Pack 2 installed. For more information about Office 2003 SP2, click the following article number to view the article in the Microsoft Knowledge Base:
    887616  (http://support.microsoft.com/kb/887616/ ) Description of Office 2003 Service Pack 2
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 2 installed or Office 2003 with Service Pack 1 installed. However, we have tested this hotfix more extensively on Office 2003 with Service Pack 2 than we have on Office 2003 with Service Pack 1. If you install this hotfix on a computer that is running Office 2003 with Service Pack 1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You must create a registry key or modify a registry key to use one of the hotfixes that this package contains. For more information about the registry keys, click the following article number to view the article in the Microsoft Knowledge Base:
899905  (http://support.microsoft.com/kb/899905/ ) In PowerPoint 2003, when you try to open a presentation file was created in an earlier version of PowerPoint, the presentation file does not open, or the presentation file opens slower than you expect
900460  (http://support.microsoft.com/kb/900460/ ) The Private Bytes counter in Performance Monitor may continually increase when an ActiveX control that is in an Office 2003 document is updated
900258  (http://support.microsoft.com/kb/900258/ ) A hyperlink that contains three forward slashes contains only one forward slash when you insert the hyperlink into a Word 2003 document
905875  (http://support.microsoft.com/kb/905875/ ) An Excel 2003 chart may be truncated or cutoff when you view or save the Excel 2003 chart as a Web page

Hotfix file information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in coordinated universal time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2003-kb898778-glb.exe11.0.8000.07,514,87210-Nov-200523:49
Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile sizeDateTime
Msoff.msp15,530,49610-Nov-200523:47
Msoop.msp6,523,90410-Nov-200523:47
After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ietag.dll11.0.6550.0161,98417-Mar-200521:36
Mso.dll11.0.8000.012,243,13622-Oct-200523:41
Additional notes:
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
    http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx (http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx)
For more information about the terminology that Microsoft uses when Microsoft corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
Keywords: 
kbautohotfix kboffice2003sp3fix kbofficesmartdoc kbopenfile kberrmsg kbfix kbqfe kbhotfixrollup kboffice2003presp3fix kbhotfixserver KB898778
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