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Article ID: 899327 - Last Review: October 9, 2011 - Revision: 4.0

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SYMPTOMS

After you suddenly remove a universal serial bus (USB) floppy drive cable from a Microsoft Windows Server 2003-based computer, the computer may stop responding. Additionally, you may receive a “Stop 0x00000023” error message.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
Date         Time   Version            Size    File name
--------------------------------------------------------------
10-May-2005  00:00  5.2.3790.328      150,016  Fastfat.sys
10-May-2005  00:55  5.2.3790.2441     151,040  Fastfat.sys
  
Windows Server 2003, x64-based versions
Date         Time   Version            Size    File name
--------------------------------------------------------------
10-May-2005  02:37  5.2.3790.2441     247,296  Fastfat.sys
    
Windows Server 2003, Itanium-based versions
Date         Time   Version            Size    File name
--------------------------------------------------------------
10-May-2005  02:37  5.2.3790.328      487,424  Fastfat.sys
10-May-2005  02:37  5.2.3790.2441     518,656  Fastfat.sys
    

WORKAROUND

To work around this problem, use one of the following options:
  • Use media that is not floppy-based, such as a USB flash drive.
  • Do not suddenly remove the USB floppy drive cable when the USB floppy drive is being used.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbhotfixserver kbwinserv2003sp1fix kbbug kbfix kbwinserv2003presp1fix KB899327
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