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Article ID: 899815 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

You are using a computer that is running Microsoft Windows XP Service Pack 2 together with Microsoft Outlook 2003, Microsoft Outlook 2002 or with Microsoft Outlook 2000. When you click Start or any other button on the Quick Launch bar, there is no response for some time.

Note For a more detailed scenario of when this problem occurs, see the "More Information" section.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msutb.dll5.1.2600.2699195,07216-Jun-200502:46x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem occurs in the following scenario:
  1. You open an e-mail message in Outlook 2000 or in Outlook 2002.
  2. You receive a new e-mail message, and the envelope icon is displayed in the notification area.
  3. You click Reply in Outlook.
  4. You click Start or any other button on the Quick Launch bar.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxppresp3fix kbwinxpsp2fix kbfix kbbug KB899815
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