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Article ID: 901115 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

After you connect to a Microsoft Windows Server 2003 Service Pack 1-based computer through a Terminal Services session, the Terminal Services client computer may make a beep sound when certain events occur.

For example, this problem occurs when you start Notepad on a Terminal Services client computer, type some characters, and then close Notepad without saving the changes. A message box prompts you to save the changes that you made. The message box opens with a beep sound.

Note You experience these symptoms after you install Windows Server 2003 Service Pack 1 on a Terminal Server.

CAUSE

This issue occurs because the MessageBeep function is redirected to the Terminal Services client computer. If the Terminal Services client computer does not support audio, the beep sound is played through the system speaker.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Jun-2005  03:02  5.2.3790.346      988,672  Kernel32.dll     
   11-Jun-2005  03:02  5.2.3790.346      222,208  Termsrv.dll      
   11-Jun-2005  03:02  5.2.3790.346       52,224  Winsta.dll       
   25-Feb-2005  03:51  6.1.22.4          371,936  Updspapi.dll

Windows Server 2003 with Service Pack 1, x86-based versions

   Date         Time   Version            Size    File name 
   --------------------------------------------------------------------
   30-Jun-2005  02:35  5.2.3790.360      988,672  Kernel32.dll     
   30-Jun-2005  02:35  5.2.3790.360      222,208  Termsrv.dll      
   30-Jun-2005  02:35  5.2.3790.360       52,224  Winsta.dll       
   05-Mar-2005  01:30  6.1.22.4          371,936  Updspapi.dll  
   30-Jun-2005  03:06  5.2.3790.2477     245,248  Termsrv.dll      
   30-Jun-2005  00:58  5.2.3790.2477      32,256  Arpidfix.exe   

Windows Server 2003, Itanium-based versions

    Date         Time   Version            Size    File name       Platform
   --------------------------------------------------------------------
   10-Jun-2005  14:29  5.2.3790.346    1,851,392  Kernel32.dll     IA-64
   10-Jun-2005  14:29  5.2.3790.346      621,568  Termsrv.dll      IA-64
   10-Jun-2005  14:29  5.2.3790.346      141,824  Winsta.dll       IA-64
   10-Jun-2005  14:32  5.2.3790.346      934,912  Wkernel32.dll    x86
   10-Jun-2005  14:32  5.2.3790.346       52,224  Wwinsta.dll      x86
   24-Feb-2005  15:22  6.1.22.4          639,712  Updspapi.dll     IA-64

Windows Server 2003 with Service Pack 1, Itanium-based versions

   Date         Time   Version            Size    File name         Platform
   -----------------------------------------------------------------------
   29-Jun-2005  15:02  5.2.3790.360    1,851,392  Kernel32.dll     IA-64
   29-Jun-2005  15:02  5.2.3790.360      621,568  Termsrv.dll      IA-64
   29-Jun-2005  15:02  5.2.3790.360      141,824  Winsta.dll       IA-64
   29-Jun-2005  15:02  5.2.3790.360      934,912  Wkernel32.dll    x86
   29-Jun-2005  15:02  5.2.3790.360       52,224  Wwinsta.dll      x86
   29-Jun-2005  15:02  5.2.3790.2477     696,320  Termsrv.dll      IA-64
   29-Jun-2005  15:02  5.2.3790.2477      74,752  Arpidfix.exe     IA-64
   29-Jun-2005  15:02  6.1.22.4          639,712  Updspapi.dll     IA-64

Windows Server 2003, x64-based versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   29-Jun-2005  15:02  5.2.3790.2477     363,008  Termsrv.dll      
   29-Jun-2005  15:02  5.2.3790.2477      43,008  Arpidfix.exe     
   29-Jun-2005  15:02  6.1.22.4          462,560  Updspapi.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


After you apply the hotfix, you can use the registry to enable redirection of the MessageBeep function. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type DisableBeep, and then press ENTER.
  5. Right-click DisableBeep, and then click Modify.
  6. In the Value data box, type 0, and then click OK.

    Note You can disable the MessageBeep function by changing the value to 1.
  7. Quit Registry Editor.
For more information about the description of the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbhotfixserver kbbug kbfix kbqfe KB901115
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