DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 901377 - Last Review: October 9, 2011 - Revision: 4.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

SYMPTOMS

When you use a print program to print a document, the printer display panel does not display the complete document name if the document name is a Multi-Byte Character Set (MBCS) string.

CAUSE

This problem occurs because the Tcpmon.dll file does not send the complete document name to a printer that supports the Line Printer Remote (LPR) protocol.

RESOLUTION

Windows Server 2003 service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Windows Server 2003 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 64-bit x64-based versions
   Date         Time   Version           Size  File name
   --------------------------------------------------------
   02-Aug-2005  14:26  5.2.3790.2500   93,184  Tcpmon.dll
   02-Aug-2005  14:26  5.2.3790.2500   48,128  Wtcpmon.dll
   02-Aug-2005  14:26  5.2.3790.2500   43,008  Arpidfix.exe
   02-Aug-2005  14:26  6.1.22.4       462,560  Updspapi.dll
Windows Server 2003, 64-bit Itanium-based versions
   Date         Time   Version           Size  File name      Platform
   -------------------------------------------------------------------
   02-Aug-2005  14:26  5.2.3790.381    42,496  Mgmtapi.dll    IA-64
   02-Aug-2005  14:26  5.2.3790.381    42,496  Tcpmib.dll     IA-64
   02-Aug-2005  14:26  5.2.3790.381   142,336  Tcpmon.dll     IA-64
   02-Aug-2005  14:26  5.2.3790.381   105,984  Tcpmonui.dll   IA-64
   02-Aug-2005  14:26  5.2.3790.381   116,224  Wsnmp32.dll    IA-64
   02-Aug-2005  14:26  5.2.3790.381    14,336  Wmgmtapi.dll   x86
   02-Aug-2005  14:26  5.2.3790.381    16,896  Wtcpmib.dll    x86
   02-Aug-2005  14:26  5.2.3790.381    46,592  Wtcpmon.dll    x86
   02-Aug-2005  14:26  5.2.3790.381    43,520  Wtcpmonui.dll  x86
   02-Aug-2005  14:26  5.2.3790.381    41,472  Wwsnmp32.dll   x86
   02-Aug-2005  14:26  5.2.3790.2500  146,432  Tcpmon.dll     IA-64
   02-Aug-2005  14:26  5.2.3790.2500   48,128  Wtcpmon.dll    x86
   02-Aug-2005  14:26  5.2.3790.2500   74,752  Arpidfix.exe   IA-64
   02-Aug-2005  14:26  6.1.22.4       639,712  Updspapi.dll   IA-64
Windows Server 2003, 32-bit versions
   Date         Time   Version           Size  File name
   --------------------------------------------------------
   03-Aug-2005  02:28  5.2.3790.381    14,336  Mgmtapi.dll
   03-Aug-2005  02:28  5.2.3790.381    16,896  Tcpmib.dll
   03-Aug-2005  02:28  5.2.3790.381    46,592  Tcpmon.dll
   03-Aug-2005  02:28  5.2.3790.381    43,520  Tcpmonui.dll
   03-Aug-2005  02:28  5.2.3790.381    41,472  Wsnmp32.dll
   03-Aug-2005  02:36  5.2.3790.2500   48,128  Tcpmon.dll
   03-Aug-2005  00:59  5.2.3790.2500   32,256  Arpidfix.exe
   05-Mar-2005  01:30  6.1.22.4       371,936  Updspapi.dll

Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size  File name
   --------------------------------------------------------
   03-Aug-2005  02:04  5.1.2600.1724   40,448  Tcpmon.dll
   03-Aug-2005  01:56  5.1.2600.2731   45,568  Tcpmon.dll
   02-Aug-2005  23:46  5.1.2600.2731   30,720  Arpidfix.exe
   25-Feb-2005  03:35  6.1.22.4       371,936  Updspapi.dll

Windows 2000 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size  File name
   --------------------------------------------------------
   07-Jun-2005  21:45  5.0.2195.7052   42,768  Tcpmon.dll
   25-Feb-2005  05:13  6.1.22.4       371,936  Updspapi.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbHotfixServer kbwin2000presp5fix kbwinxppresp3fix kbwinxpsp3fix kbbug kbfix KB901377
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support