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Article ID: 904412 - Last Review: October 9, 2011 - Revision: 3.0

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When you connect a Serial Bus Protocol 2 (SBP-2) device, such as an IEEE 1394 device, to a Microsoft Windows XP-based computer, you may experience the following symptoms:
  • The SBP-2 device stops responding (hangs) or does not work.
  • The SBP-2 device is not displayed in Device Manager.
  • IEEE 1394 devices that are already connected to the computer stop responding or do not work.


To resolve this problem, download the update for Windows XP from the Microsoft Download Center Web site.

The following file is available for download from the Microsoft Download Center:

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Download the WindowsXP-KB904412-v2-x86-ENU.exe package now. (

Release Date: October 7, 2005

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  ( ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
atdownload kbwinserv2003sp2fix kbfix kbbug kbqfe kbhotfixserver KB904412
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