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Article ID: 905813 - Last Review: September 3, 2013 - Revision: 7.0

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Symptoms

When you try to use Microsoft Office Outlook 2003 to synchronize the offline address list on a server that is running Microsoft Exchange Server 2010, Exchange Server 2007, or Exchange Server 2003, you receive the following error message in the Sync Issues folder:
0x8004010F An object could not be found
After you receive this error message in the Sync Issues folder, if you try use Outlook 2003 to send an email message, you receive the following error message: 
Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed. An object could not be found.'

Cause

This problem may occur in either of the following scenarios:
  • When you view Properties in the Address lists setting in Exchange System Manager and one of the following conditions is true:
    • The offline address book list object has a missing address list.
    • The offline address book list object has an incorrect address list.
  • When you view Properties in the Offline address list setting in Exchange System Manager and one of the following conditions is true:
    • The offline address book list object has a missing address list.
    • The offline address book list object has an incorrect address list.

Resolution

To resolve this problem, use one of the following methods.

Method 1

Use this method to resolve this problem when you view Properties in the Address lists setting in Exchange System Manager.

Click here to expand the steps for Exchange Server 2003
Click here to expand the steps for Exchange Server 2007

Method 2

Use this method to resolve this problem when you view Properties in the Offline address list setting in Exchange System Manager.

Click here to expand the steps for Exchange Server 2003

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Applies to
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
Keywords: 
kbresolve kbexchdirectory kbprb KB905813
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